Dianna Sherlyn Lapuz - BruntWork
virtual assistant outsourcing

Dianna Sherlyn Lapuz


Teletech Philippines
(Google Adwords Specialist)
Outbound Sales Representative III
November 2017 – present

  • Handles both APAC and EMEA Region
  • Provides solutions for advertisers on how to achieve their marketing goal
  • Educates clients regarding the different Adwords interface
  • Tasked to call leads or customers that created a draft account on Google Ads
  • Does recommendations regarding the required budget based on their goal

Acquire Asia Pacific
(Callplus and Dodo Telco)
Outbound Sales Specialists
April 2015 – November 2017

  • (Business to Business Campaign)
    • Tasked to encourage small to medium size businesses to switch to the Callplus Fiber Internet and Mobile Plan
    • Required to hit the monthly sales metric
  • (Business to Consumers Campaign)
    • Tasked to sell and encourage clients to switch to Dodo Telco Services
    • Provided consumers with the best possible saving that they could get

ADP Philippines
(US Payroll and Tax)
Client Service Associate
August 2012 – October 2014

  • Assisted small businesses with their payroll and taxes
  • Provided assistance and answered concerns and inquiries regarding Payroll and Tax
  • Took in calls and assisted small to medium sized businesses with their payroll and tax concerns

Access Worldwide
(Vonage and Ebridge)
Outbound Sales Representative
March 2011 – August 2012

  • (Business to Business Campaign) EBridge
    • Communicated with business owners and/or their respective marketing head
    • Helped clients to be on top of the search engine
    • Required to hit the target sales per hour
  • (Business to Consumers Campaign) Vonage
    • Provided quality phone service for less thru VOIP
    • Encouraged consumers to switch from landline to VOIP service
    • Required to hit the monthly target.

Medialink Contact Solutions
(US Grants and Homebased Jobs)
Outbound Sales Representative/Sales Coach
March 2010 – March 2011

Outbound Sales Representative duties:

  • Was responsible to do cold calls (Business to Customers)
  • Was required to hit the target sales per hour
  • Assured quality sales and services

Sales Coach duties:

  • Responsible in providing feedback to newbies
  • Responsible for escalation of concerns
  • Provided coaching opportunities for focused reps


  • Employee Engagement Specialist
  • Canva Designs and Application
  • Microsoft office
  • Good English verbal and written communication


Rizal Technological University
Bachelor of Science in Business Administration Major in Management