Virtual Assistant Call Center Services
Enhance Your Customer Service with Bruntwork's Call Center Assistance
Bruntwork’s Virtual Call Assistants are trained to handle a wide range of call center tasks with professionalism and empathy. They provide personalized customer service, efficiently manage inbound calls, and conduct outbound calling campaigns to engage customers and prospects. Our virtual assistants are adept at troubleshooting, resolving queries, and providing product information, ensuring a positive experience for every caller. By integrating seamlessly with your existing CRM and call center systems, Bruntwork’s virtual assistants deliver tailored support, helping you achieve higher customer satisfaction and loyalty while optimizing your operational efficiency.
Inbound Customer Support
Bruntwork’s Virtual Assistant Call Center excels in providing top-notch inbound customer support, handling inquiries, complaints, and service requests with efficiency and care. Our virtual agents ensure that every customer feels heard and supported, enhancing customer satisfaction and loyalty.
Outbound Lead Generation & Sales
Our Virtual Call Assistants are skilled in outbound lead generation and sales, identifying and engaging potential customers to expand your business reach. They use persuasive communication techniques to introduce products or services, generating interest and driving sales.
Appointment Setting & Confirmation
Efficiently managing appointment setting and confirmation, Bruntwork’s Virtual Assistants help organize your schedule, ensuring appointments are booked and confirmed with customers or clients, optimizing your business operations and customer engagement.
Customer Feedback & Surveys
Gathering customer feedback and conducting surveys are crucial for business improvement. Our Call Center Virtual Agents design and implement feedback mechanisms, collecting valuable insights that inform service enhancements and strategic decisions.
Technical Support & Troubleshooting
Providing technical support and troubleshooting, our Virtual Call Assistants address technical inquiries, guiding customers through solutions with patience and expertise. This service ensures users receive the help they need, reducing frustration and improving product usability.
Order Processing & Tracking
Our Virtual Call Center assists with order processing and tracking, ensuring orders are accurately processed and customers are informed about their order status. This contributes to a smooth shopping experience and positive customer perceptions.
CRM Management & Data Entry
Bruntwork’s Virtual Assistants efficiently manage CRM systems and perform data entry tasks, ensuring customer information is up-to-date and accessible. This organization improves customer relationship management and operational efficiency.
Multilingual Support
Offering multilingual support, our Virtual Assistant Call Center can communicate with a diverse customer base, breaking language barriers and providing inclusive customer service that expands your market reach and customer satisfaction.
Custom Call Center Solutions
Understanding that every business has unique needs, Bruntwork offers custom call center solutions tailored to your specific requirements. Whether you need specialized support or innovative service approaches, our Virtual Assistants are equipped to deliver.
Why Choose BruntWork Virtual Assistants?
HIPAA Compliant and data sensitivity-trained agents
$ No set up fees
(recruiting is free).
Free to change your staff
if you need to.
Only pay an hourly rate which includes computer, internet and all fees.
24/7 operation
(we can handle global businesses).
No lock in contracts.
How to Hire a Virtual Assistant?
Say goodbye to sifting through countless profiles and unverified freelancers on generic platforms.
We simplify the process of offshore staffing, ensuring you’re matched with the ideal virtual assistant tailored to your practice’s unique needs.
Discovery Call
We know that every business is different which is why we take the time to understand your goals and resourcing requirements with a one-on-one Discovery Call, providing consultation and advice on getting the most out of your offshore team.
Candidate Screening and Testing
Based on your requirements, BruntWork’s recruitment team sources and selects for a shortlist of the top qualified candidates. We then perform a technical check of their computer and internet connection, as well as require the candidate to pass standardised English language, logic and numeric aptitude tests.
Client Interview and Testing
Only once we’ve screened and shortlisted the most suitable candidates will we set up a video call for you to interview.
Our entire recruitment process is 100% free with no obligations – we only charge you once agents have started working and for the tracked hours they work
Cultural Awareness Training
We provide a full day training session to ensure awareness of Western communication styles, including working with customers in countries such as in Australia, the US, Canada and the UK.
Timesheet Tracked Hourly Billing
BruntWork’s Client Services Team will track hours and provide you with fortnightly summaries of timesheets for your reference. You are only billed for the hours agents have logged to work.
Admin & Account Management
We tally up the total timesheet hours and send you one simple invoice for the total time worked each month.
Frequently Asked Questions
From entrepreneurs to globally listed companies, we’re helping scale & deliver quality labour solutions on time and well below the equivalent cost of hiring locally.
A Virtual Assistant Call Center can handle a wide range of services for your business, including customer support, lead generation, appointment setting, feedback collection, and more, enhancing your customer service and expanding your business capabilities.
Bruntwork’s Call Center Virtual Assistants improve customer service by providing prompt, professional, and personalized support. Their training in customer care and product knowledge ensures that customers receive accurate and helpful information, improving overall satisfaction.
Virtual Call Center Agents receive comprehensive training in customer service, product knowledge, call handling techniques, and technology use. This ensures they are well-prepared to meet the diverse needs of your customers and business.
Yes, Virtual Call Assistants can proficiently handle both inbound and outbound calls, offering a complete call center solution that supports customer inquiries, sales, and proactive customer engagement.
Outsourcing has been around for decades, however companies are now finding since Covid-19 that the need to have local staff has diminished significantly. If you are thinking about reducing operational cost in your business and improving efficiency, outsourcing could be perfect for your business. Outsourcing typically relates to the process of hiring your full or part-time employees and the Philippines is considered the leading country for outsourcing with incredibly high rates of education, an amazing, hard working culture and well established infrastructure for remote teams. BruntWork helps small and large companies establish remote teams in record time and has large clients who are ASX and NASDAQ listed (as well as many smaller ones). Let us help you outsource to the Philippines and find the perfect employee to fit your business.
We can do part time, or we can place full time Virtual Assistants that will work exclusively for you (or part time if you prefer). The assistants are hand-picked for you based on your requirements. For your company, it will be the same person throughout your journey so that you can build rapport and learn the needs of your business
Great english, hard working attitude, university education and a friendly demeanour are the main qualities we look for. We also ensure they have a quiet space to work in, high spec computer and access to cloud-based technologies.
Virtual assistant services include everything you might possibly dream of. One of the most important qualities we look for is time management skills so we can ensure your tasks are completed quickly with excellent communication skills (both verbal and written). Before we undertake our recruitment process we check knowledge of the tools you use most commonly.
What your VA can do is limited only by your imagination and capacity to train. Some VAs we’ve placed manage calendars and inboxes, undertake research and manage LinkedIn profiles for lead generation. They can create spreadsheets, update, and audit websites, build and optimise online product listings. Our VAs are trained to ensure that communication with your customers is timely and professional. Apart from this, if you have any other need, you can tell them and they make sure to get the work done for you.
There are so many benefits to outsourcing virtual assistants to the Philippines. Firstly Filipinos love virtual assistant work, as it allows them to work from home, avoid the traffic and work a day shift which is the preferred mode of employment in the Philippines. We find that virtual assistants hired by BruntWork report high levels of employee satisfaction and the benefit to you are substantial cost savings that can support your business expansion.
One understated benefit is the mental freedom associated with ceasing tasks that suck your creativity. With this new mental clarify, you can dream up new ideas to help your business expand and run more efficiently.
14 days is the average time it takes for BruntWork to post a job ad, vet candidates, place them through extensive interviews and place them in your team. We take pride in making sure that we get the perfect fit of employees to your business.
Our recruitment process is not dissimilar to an on-shore recruitment process except our labour pool is 5x bigger than your labour pool on-shore. The Philippines has over 100m population, so for every role we advertise, expect 5x the number of applicants. But don’t worry, we take care of all the hard work for you, vetting candidates for English, aptitude and skills and surface only those candidates that we expect are going to perform well for you and your company. We’ll ask you to provide a brief with specifics about your business needs, we’ll use that as the basis to surface relevant clients and then we’ll shortlist the best for an interview with you. If you prefer, you can conduct the final interview. For whatever reason if a candidate doesn’t work out, we’ll do the hard work of exiting them and replacing them with a better candidate.
Virtual Call Center Agents manage peak call volumes by using advanced call management systems and strategies such as call queuing, prioritization, and efficient call distribution to ensure that all calls are handled promptly and effectively.
Bruntwork’s Virtual Call Center Agents use the latest call center technologies, including VoIP systems, CRM software, and automated call distribution tools, to deliver high-quality service and seamless integration with your business processes.
Integrating Virtual Call Center Assistants into your existing team involves defining roles and responsibilities, setting up communication channels and workflows, and ensuring they have access to necessary tools and information for effective collaboration.
Bruntwork ensures the quality of its Virtual Call Center Services through rigorous agent selection, ongoing training, performance monitoring, and leveraging feedback to continuously improve service delivery and customer satisfaction.
Our talent acquisition team works checks in with candidates and we have technology to ensure that your employees start work at the designated time and clock off when you require so you don’t pay more. BruntWork screen and interview candidates based on your requirements and choose the perfect candidate suitable for your business. KPIs are something you set up with the hired employee once they are on board.
Yes, we can help you outsource part-time employees for your business or specific campaigns. Our minimum is 20 hours per week.
Yes, candidates will be informed of your business’s preferred work hours. Filipino employees are flexible and can work within the time your business requires. Night shift is a popular working schedule in the Philippines due to the number of US clients that utilise the Philippines for back-office roles so we can certainly place employees in your team to work overnight (and public holidays too with a loading!)
We do it on your behalf. If employee(s) is not performing or reaching your KPIs, let us know and we’ll help performance manage them or terminate and replace them.
We bill out of Australia and take care of payroll as part of our service at no extra cost.
Our staff are “work from home” however if you have sensitive data we can implement security measures to make sure your data is private and secure, including remote desktop solutions. We take copies of employees drivers licence, passport or other identifying information so that if something happens, we have full recourse to pursue them for damage that occurs to your business (although this has never happened to us before). We can require an NDA before onboarding based on your preference. We are fully compliant and certified to ISO 27001.
What Do Agents Think About Working for BruntWork's Clients?
Caren Mangaran shares her experience, firsthand.
Real World Client Testimonials
Need 50 heads in 14 days? An overhaul of your digital marketing? Data analysts, telemarketers? Hear about the BruntWork experience direct from our clients themselves.
Anthony Spon-Smith, Chief Executive Officer
Coco Republic
"Coco Republic offers beautifully crafted furniture to clients globally. As a multi-jurisdictional retailer, outstanding service to our clients is at the heart of everything we do. We approached BruntWork primarily for customer support and they have been outstanding at finding the best recruits to operate around the clock, at the lowest cost possible with speed unparalleled in the industry."
Manal Iqbal, Chief Executive Officer
Buddy Bet
Buddy Bet is a 'world first' social network where you can bet on almost anything. From sports to entertainment and the downright ridiculous, you can bet on almost anything with Buddybet. "Bruntwork has been instrumental in helping us build a strong, remote, global workforce to achieve success. We have thrown several tasks at them and they have delivered constantly. We highly recommend their services."
Shanya Suppasiritad, Chief Executive Officer
RNTR
Elevate your look with Rntr.'s curated selection and hit refresh whenever you choose. "BruntWork's team has allowed us to scale our digital campaigns far more quickly and cost-effectively than local agencies. They have been the perfect solution for us as an early stage startup - they were quick to move and implement to test new campaigns, allowing us to learn quick and pivot if we need to. "
Trusted by Top Companies for all types of Outsourcing
From entrepreneurs to globally listed companies, we’re helping scale & deliver quality labour solutions on time and well below the equivalent cost of hiring locally.
