Specialized Insurance Virtual Assistants
Enhance Your Insurance Services with Expert Virtual Assistance
Our Virtual Insurance Assistants are trained to manage the specific demands of the insurance industry. They assist with policy comparisons, documentation preparation, claims processing, and customer service, ensuring a high level of professionalism and accuracy. Leveraging the latest tools and software, our assistants provide seamless integration into your existing workflows, offering scalable solutions to grow with your business. With a commitment to confidentiality and compliance, we ensure that your insurance operations are supported by knowledgeable and reliable virtual assistants.
Policy Management & Renewals
Our Insurance Virtual Assistants excel in policy management and renewals, ensuring that all client policies are up-to-date and accurately managed. They handle the administrative aspects of policy renewals, from notifying clients of upcoming expiration dates to processing renewal documentation, streamlining this crucial aspect of insurance management.
Claims Processing & Support
Specializing in claims processing, our Virtual Insurance Assistants provide end-to-end support, from initial claim filing to follow-up and settlement. They ensure a smooth, efficient claims process, reducing wait times and enhancing client satisfaction with their detailed attention and expertise.
Customer Inquiry & Service
Our Virtual Assistants are equipped to handle a wide range of customer inquiries, providing timely and informative responses. They assist with policy questions, claims support, and general customer service, ensuring clients receive the attentive and professional support they deserve.
Documentation & Compliance
Maintaining documentation and ensuring compliance with industry regulations are key tasks our Insurance Virtual Assistants manage proficiently. They organize and manage documents while adhering to strict compliance standards, safeguarding both client and agency interests.
Insurance Product Research
Our Virtual Assistants conduct comprehensive insurance product research, providing agents and brokers with the latest information on insurance products, trends, and competitive offerings. This supports informed decision-making and enhances the advisory role of insurance professionals.
Sales Support & Lead Generation
Supporting sales efforts, our Virtual Insurance Agent Assistants engage in lead generation and sales support activities. They identify potential clients, manage leads, and support sales teams, contributing to the growth and success of the agency.
Appointment Scheduling & Calendar Management
Efficiently managing appointments and calendars, our Insurance Agency Virtual Assistants ensure that agents and brokers have well-organized schedules. This allows for maximized productivity and ensures that client meetings and follow-ups are handled effectively.
Payment Processing & Billing Support
Handling payment processing and billing support, our Virtual Assistants for Insurance Agents streamline financial transactions and billing inquiries. They ensure accurate and timely processing, enhancing the financial operations of the insurance agency.
Custom Solutions for Insurance Agencies
We offer custom solutions tailored to the unique needs of insurance agencies. Whether it’s integrating with existing workflows or developing specialized support tasks, our Virtual Insurance Assistants are adaptable and capable of meeting the specific requirements of the insurance sector.
Why Choose BruntWork Virtual Assistants?
HIPAA Compliant and data sensitivity-trained agents
$ No set up fees
(recruiting is free).
Free to change your staff
if you need to.
Only pay an hourly rate which includes computer, internet and all fees.
24/7 operation
(we can handle global businesses).
No lock in contracts.
How to Hire a Virtual Assistant?
Say goodbye to sifting through countless profiles and unverified freelancers on generic platforms.
We simplify the process of offshore staffing, ensuring you’re matched with the ideal virtual assistant tailored to your practice’s unique needs.
Discovery Call
We know that every business is different which is why we take the time to understand your goals and resourcing requirements with a one-on-one Discovery Call, providing consultation and advice on getting the most out of your offshore team.
Candidate Screening and Testing
Based on your requirements, BruntWork’s recruitment team sources and selects for a shortlist of the top qualified candidates. We then perform a technical check of their computer and internet connection, as well as require the candidate to pass standardised English language, logic and numeric aptitude tests.
Client Interview and Testing
Only once we’ve screened and shortlisted the most suitable candidates will we set up a video call for you to interview.
Our entire recruitment process is 100% free with no obligations – we only charge you once agents have started working and for the tracked hours they work
Cultural Awareness Training
We provide a full day training session to ensure awareness of Western communication styles, including working with customers in countries such as in Australia, the US, Canada and the UK.
Timesheet Tracked Hourly Billing
BruntWork’s Client Services Team will track hours and provide you with fortnightly summaries of timesheets for your reference. You are only billed for the hours agents have logged to work.
Admin & Account Management
We tally up the total timesheet hours and send you one simple invoice for the total time worked each month.
Frequently Asked Questions
From entrepreneurs to globally listed companies, we’re helping scale & deliver quality labour solutions on time and well below the equivalent cost of hiring locally.
An Insurance Virtual Assistant can manage a wide array of tasks including policy management, claims processing, customer service, documentation and compliance, product research, sales support, appointment scheduling, and payment processing, among others.
A Virtual Assistant can significantly enhance the efficiency of an insurance agency by handling administrative tasks, improving customer service, supporting sales efforts, and ensuring compliance, allowing insurance professionals to focus on core activities and client engagement.
Yes, our Virtual Assistants are well-versed in insurance products and regulatory standards, receiving ongoing training to stay informed about industry changes and ensure compliance.
Virtual Assistants handle confidential information with the utmost care, adhering to strict data protection protocols and ensuring all client information is securely managed and compliant with privacy regulations.
Outsourcing has been around for decades, however companies are now finding since Covid-19 that the need to have local staff has diminished significantly. If you are thinking about reducing operational cost in your business and improving efficiency, outsourcing could be perfect for your business. Outsourcing typically relates to the process of hiring your full or part-time employees and the Philippines is considered the leading country for outsourcing with incredibly high rates of education, an amazing, hard working culture and well established infrastructure for remote teams. BruntWork helps small and large companies establish remote teams in record time and has large clients who are ASX and NASDAQ listed (as well as many smaller ones). Let us help you outsource to the Philippines and find the perfect employee to fit your business.
We can do part time, or we can place full time Virtual Assistants that will work exclusively for you (or part time if you prefer). The assistants are hand-picked for you based on your requirements. For your company, it will be the same person throughout your journey so that you can build rapport and learn the needs of your business
Great english, hard working attitude, university education and a friendly demeanour are the main qualities we look for. We also ensure they have a quiet space to work in, high spec computer and access to cloud-based technologies.
Virtual assistant services include everything you might possibly dream of. One of the most important qualities we look for is time management skills so we can ensure your tasks are completed quickly with excellent communication skills (both verbal and written). Before we undertake our recruitment process we check knowledge of the tools you use most commonly.
What your VA can do is limited only by your imagination and capacity to train. Some VAs we’ve placed manage calendars and inboxes, undertake research and manage LinkedIn profiles for lead generation. They can create spreadsheets, update, and audit websites, build and optimise online product listings. Our VAs are trained to ensure that communication with your customers is timely and professional. Apart from this, if you have any other need, you can tell them and they make sure to get the work done for you.
There are so many benefits to outsourcing virtual assistants to the Philippines. Firstly Filipinos love virtual assistant work, as it allows them to work from home, avoid the traffic and work a day shift which is the preferred mode of employment in the Philippines. We find that virtual assistants hired by BruntWork report high levels of employee satisfaction and the benefit to you are substantial cost savings that can support your business expansion.
One understated benefit is the mental freedom associated with ceasing tasks that suck your creativity. With this new mental clarify, you can dream up new ideas to help your business expand and run more efficiently.
14 days is the average time it takes for BruntWork to post a job ad, vet candidates, place them through extensive interviews and place them in your team. We take pride in making sure that we get the perfect fit of employees to your business.
Our recruitment process is not dissimilar to an on-shore recruitment process except our labour pool is 5x bigger than your labour pool on-shore. The Philippines has over 100m population, so for every role we advertise, expect 5x the number of applicants. But don’t worry, we take care of all the hard work for you, vetting candidates for English, aptitude and skills and surface only those candidates that we expect are going to perform well for you and your company. We’ll ask you to provide a brief with specifics about your business needs, we’ll use that as the basis to surface relevant clients and then we’ll shortlist the best for an interview with you. If you prefer, you can conduct the final interview. For whatever reason if a candidate doesn’t work out, we’ll do the hard work of exiting them and replacing them with a better candidate.
Our Virtual Insurance Assistants are equipped to support both personal and commercial insurance services, providing versatile assistance tailored to the specific needs of each sector.
Insurance Virtual Assistants stay current with industry changes through continuous education, attending webinars, and subscribing to industry publications, ensuring they provide the most up-to-date support.
They utilize a range of tools including CRM software, document management systems, scheduling platforms, and industry-specific software to efficiently manage tasks and support insurance operations.
Integrating a Virtual Assistant into your insurance operations involves assessing your specific needs, setting clear objectives, and establishing communication and workflow processes to ensure seamless collaboration and support.
Our talent acquisition team works checks in with candidates and we have technology to ensure that your employees start work at the designated time and clock off when you require so you don’t pay more. BruntWork screen and interview candidates based on your requirements and choose the perfect candidate suitable for your business. KPIs are something you set up with the hired employee once they are on board.
Yes, we can help you outsource part-time employees for your business or specific campaigns. Our minimum is 20 hours per week.
Yes, candidates will be informed of your business’s preferred work hours. Filipino employees are flexible and can work within the time your business requires. Night shift is a popular working schedule in the Philippines due to the number of US clients that utilise the Philippines for back-office roles so we can certainly place employees in your team to work overnight (and public holidays too with a loading!)
We do it on your behalf. If employee(s) is not performing or reaching your KPIs, let us know and we’ll help performance manage them or terminate and replace them.
We bill out of Australia and take care of payroll as part of our service at no extra cost.
Our staff are “work from home” however if you have sensitive data we can implement security measures to make sure your data is private and secure, including remote desktop solutions. We take copies of employees drivers licence, passport or other identifying information so that if something happens, we have full recourse to pursue them for damage that occurs to your business (although this has never happened to us before). We can require an NDA before onboarding based on your preference. We are fully compliant and certified to ISO 27001.
What Do Agents Think About Working for BruntWork's Clients?
Caren Mangaran shares her experience, firsthand.
Real World Client Testimonials
Need 50 heads in 14 days? An overhaul of your digital marketing? Data analysts, telemarketers? Hear about the BruntWork experience direct from our clients themselves.
Anthony Spon-Smith, Chief Executive Officer
Coco Republic
"Coco Republic offers beautifully crafted furniture to clients globally. As a multi-jurisdictional retailer, outstanding service to our clients is at the heart of everything we do. We approached BruntWork primarily for customer support and they have been outstanding at finding the best recruits to operate around the clock, at the lowest cost possible with speed unparalleled in the industry."
Manal Iqbal, Chief Executive Officer
Buddy Bet
Buddy Bet is a 'world first' social network where you can bet on almost anything. From sports to entertainment and the downright ridiculous, you can bet on almost anything with Buddybet. "Bruntwork has been instrumental in helping us build a strong, remote, global workforce to achieve success. We have thrown several tasks at them and they have delivered constantly. We highly recommend their services."
Shanya Suppasiritad, Chief Executive Officer
RNTR
Elevate your look with Rntr.'s curated selection and hit refresh whenever you choose. "BruntWork's team has allowed us to scale our digital campaigns far more quickly and cost-effectively than local agencies. They have been the perfect solution for us as an early stage startup - they were quick to move and implement to test new campaigns, allowing us to learn quick and pivot if we need to. "
Trusted by Top Companies for all types of Outsourcing
From entrepreneurs to globally listed companies, we’re helping scale & deliver quality labour solutions on time and well below the equivalent cost of hiring locally.
