Flight Centre Content Migration Project
Flight Centre Travel Group (FLT) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane (Australia), has company-owned leisure and corporate travel businesses in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia.
Custom Solution
BruntWork provided a project cost solution for Flight Centre to migrate thousands of pages of online articles into a new content platform.
Due to the nature of the platform, each article needed to be manually recreated – a task requiring a large team of backend workers that could be trained on a custom CMS process quickly and complete the entire project within 25 business days.
Custom Solution
BruntWork provided a project cost solution for Flight Centre to migrate thousands of pages of online articles into a new content platform.
Due to the nature of the platform, each article needed to be manually recreated – a task requiring a large team of backend workers that could be trained on a custom CMS process quickly and complete the entire project within 25 business days.
KPI-Linked Performance
Time to completion was a key component to the project’s success. The project cost was linked to agreed quality and speed performance KPIs.
BruntWork team supervisors and account managers kept Flight Centre’s management continually updated on progress and roadblocks encountered along the way to prevent unnecessary bottlenecks and minimise errors via an agreed QA process.
KPI-Linked Performance
Time to completion was a key component to the project’s success. The project cost was linked to agreed quality and speed performance KPIs.
BruntWork team supervisors and account managers kept Flight Centre’s management continually updated on progress and roadblocks encountered along the way to prevent unnecessary bottlenecks and minimise errors via an agreed QA process.
The Results
BruntWork’s team of workers successfully completed the project 12% faster than the highest KPI tier, all within agreed QA standards and benchmarks.
Due to the project’s success, additional work was requested from the team to complete further content migrations.
The Results
BruntWork’s team of workers successfully completed the project 12% faster than the highest KPI tier, all within agreed QA standards and benchmarks.
Due to the project’s success, additional work was requested from the team to complete further content migrations.
Contact Us
We are different from the usual outsourcing company you might encounter.
There are several reviews online comparing us to alternatives (Microsourcing, Beepo, Acquire BPO). We have also been described as one of the top 5 BPOs in Australia. See how we can help you improve the output and efficiency of your Customer Support team.
Contact Us
We are different from the usual outsourcing company you might encounter. There are several reviews online comparing us to alternatives (Microsourcing, Beepo, Acquire BPO). We have also been described as one of the top 5 BPOs in Australia. See how we can help you improve the output and efficiency of your Customer Support team.
