RELEVANT EXPERIENCE
Task Us (Business Process Outsourcing)
Feb 2018 – Present (3 years)
IT Service Desk / IT Support Specialist
- Investigate and troubleshoot network issues across the company of more than 10,000 employees
- Monitor and maintain computer systems and networks for all roles in my assigned department
- Promptly respond to service issues and requests
- Set up laptops, desktops, other assets following strict security measures for work from home staff and onsite
- Provide general user support via email or in person
- Update inventory of all IT office equipment
- Conduct performance tuning, hardware upgrade, resource optimization, CPU and memory configuration, and disk partitions
Greatfeat Services Inc (Software Development)
March 2017 – July 2018 (+1 year)
IT Service Desk / IT Support Specialist
- Performed daily monitoring of systems, hardware availability, server resources
- Backed up files and systems
- Supported desktops, laptops, mobiles
- Researched and installed software and applications
EDUCATION
Lyceum of the Philippines University
2012-2016
Bachelor of Science in Information Technology
SKILLS
Technology Proficiencies:
- SCRIPTS: HTML, JOOMLA, CSS
- SYSTEMS: Networking Architecture, Certified SAP Business One Basic and Advance, Certified SQL Server Upgrade and Migration
