Customer Service Virtual Assistants
In today’s competitive market, exceptional customer service is essential for business success. Our Customer Service Virtual Assistants ensure your customers receive prompt, courteous, and effective support, enhancing customer satisfaction and loyalty. From handling inquiries, support tickets, to managing live chat and email responses, our professionals provide a comprehensive range of customer service solutions. Tailored to your specific business needs, our virtual assistants use the latest communication tools to deliver seamless customer experiences. With our skilled offshore team, you benefit from high-quality customer support at a cost-effective price, allowing you to focus on core business growth.
Elevate Your Customer Support with Dedicated Virtual Assistance
Our Virtual Customer Service Assistants are trained to handle various customer support tasks with empathy and efficiency. They ensure that every customer interaction is positive, resolving issues swiftly and effectively. Whether it’s through phone support, live chat, email, or social media platforms, our assistants are equipped to provide stellar customer service across all channels. With customized training, regular performance monitoring, and dedicated oversight, we guarantee a level of service that meets your standards and keeps your customers happy and engaged.
Inquiry & Issue Resolution
Our Customer Service Virtual Assistants excel in swiftly resolving inquiries and issues, ensuring every customer feels heard and valued. By employing critical thinking and problem-solving skills, they turn challenges into opportunities for enhancing customer satisfaction.
Live Chat & Email Support
Through live chat and email, our Virtual Assistant Customer Service team provides immediate, polite, and effective assistance, ensuring queries are addressed efficiently. This 24/7 support guarantees that your customers receive help whenever they need it.
Phone Support Services
Our Virtual Customer Service Assistants offer exceptional phone support, handling calls with professionalism and empathy. They are trained to manage a variety of customer needs, from simple inquiries to complex issues, ensuring every call ends positively.
Customer Feedback Collection
Gathering customer feedback is crucial for business improvement. Our Customer Service VAs systematically collect, analyze, and report feedback, providing valuable insights into customer satisfaction and areas for enhancement.
Order Processing & Tracking
Efficient order processing and tracking are vital for customer satisfaction. Our Virtual Customer Assistants ensure that orders are processed accurately and customers are kept informed about the status of their purchases.
Product Information & Support
Our team provides comprehensive product information and support, helping customers make informed decisions and resolving any product-related queries or concerns with detailed knowledge and patience.
Loyalty Program Management
Managing loyalty programs effectively can significantly enhance customer retention. Our Virtual Customer Service Assistants skillfully handle loyalty program inquiries, enrollments, and management, fostering long-term customer relationships.
Complaint Handling & Escalation
Handling complaints with care and professionalism, our Virtual Customer Service team ensures customer concerns are addressed promptly and escalated appropriately, maintaining trust and satisfaction.
Multichannel Customer Support
We offer seamless customer support across multiple channels, including social media, ensuring a consistent and positive customer experience regardless of how they choose to contact your business.
Why Choose BruntWork Virtual Assistants?
HIPAA Compliant and data sensitivity-trained agents
$ No set up fees
(recruiting is free).
Free to change your staff
if you need to.
Only pay an hourly rate which includes computer, internet and all fees.
24/7 operation
(we can handle global businesses).
No lock in contracts.
How to Hire a Virtual Assistant?
Say goodbye to sifting through countless profiles and unverified freelancers on generic platforms.
We simplify the process of offshore staffing, ensuring you’re matched with the ideal virtual assistant tailored to your practice’s unique needs.
Discovery Call
We know that every business is different which is why we take the time to understand your goals and resourcing requirements with a one-on-one Discovery Call, providing consultation and advice on getting the most out of your offshore team.
Candidate Screening and Testing
Based on your requirements, BruntWork’s recruitment team sources and selects for a shortlist of the top qualified candidates. We then perform a technical check of their computer and internet connection, as well as require the candidate to pass standardised English language, logic and numeric aptitude tests.
Client Interview and Testing
Only once we’ve screened and shortlisted the most suitable candidates will we set up a video call for you to interview.
Our entire recruitment process is 100% free with no obligations – we only charge you once agents have started working and for the tracked hours they work
Cultural Awareness Training
We provide a full day training session to ensure awareness of Western communication styles, including working with customers in countries such as in Australia, the US, Canada and the UK.
Timesheet Tracked Hourly Billing
BruntWork’s Client Services Team will track hours and provide you with fortnightly summaries of timesheets for your reference. You are only billed for the hours agents have logged to work.
Admin & Account Management
We tally up the total timesheet hours and send you one simple invoice for the total time worked each month.
Frequently Asked Questions
From entrepreneurs to globally listed companies, we’re helping scale & deliver quality labour solutions on time and well below the equivalent cost of hiring locally.
Customer Service Virtual Assistants offer a wide range of services including inquiry resolution, live chat, email support, phone support, customer feedback collection, order processing, product support, loyalty program management, complaint handling, and multichannel support.
A Virtual Assistant for Customer Service can significantly enhance your customer support by providing prompt, efficient, and round-the-clock assistance, ensuring customer inquiries and issues are addressed effectively, leading to higher satisfaction and loyalty.
Our Customer Support Virtual Assistants undergo extensive training in communication skills, product knowledge, problem-solving, and the latest customer service technologies to ensure they provide the best possible support to your customers.
Virtual Customer Service Assistants are skilled in managing high volumes of customer interactions, especially during peak times, by efficiently prioritizing tasks and utilizing advanced customer service tools to handle increased demand without compromising on quality.
Outsourcing has been around for decades, however companies are now finding since Covid-19 that the need to have local staff has diminished significantly. If you are thinking about reducing operational cost in your business and improving efficiency, outsourcing could be perfect for your business. Outsourcing typically relates to the process of hiring your full or part-time employees and the Philippines is considered the leading country for outsourcing with incredibly high rates of education, an amazing, hard working culture and well established infrastructure for remote teams. BruntWork helps small and large companies establish remote teams in record time and has large clients who are ASX and NASDAQ listed (as well as many smaller ones). Let us help you outsource to the Philippines and find the perfect employee to fit your business.
We can do part time, or we can place full time Virtual Assistants that will work exclusively for you (or part time if you prefer). The assistants are hand-picked for you based on your requirements. For your company, it will be the same person throughout your journey so that you can build rapport and learn the needs of your business
Great english, hard working attitude, university education and a friendly demeanour are the main qualities we look for. We also ensure they have a quiet space to work in, high spec computer and access to cloud-based technologies.
Virtual assistant services include everything you might possibly dream of. One of the most important qualities we look for is time management skills so we can ensure your tasks are completed quickly with excellent communication skills (both verbal and written). Before we undertake our recruitment process we check knowledge of the tools you use most commonly.
What your VA can do is limited only by your imagination and capacity to train. Some VAs we’ve placed manage calendars and inboxes, undertake research and manage LinkedIn profiles for lead generation. They can create spreadsheets, update, and audit websites, build and optimise online product listings. Our VAs are trained to ensure that communication with your customers is timely and professional. Apart from this, if you have any other need, you can tell them and they make sure to get the work done for you.
There are so many benefits to outsourcing virtual assistants to the Philippines. Firstly Filipinos love virtual assistant work, as it allows them to work from home, avoid the traffic and work a day shift which is the preferred mode of employment in the Philippines. We find that virtual assistants hired by BruntWork report high levels of employee satisfaction and the benefit to you are substantial cost savings that can support your business expansion.
One understated benefit is the mental freedom associated with ceasing tasks that suck your creativity. With this new mental clarify, you can dream up new ideas to help your business expand and run more efficiently.
14 days is the average time it takes for BruntWork to post a job ad, vet candidates, place them through extensive interviews and place them in your team. We take pride in making sure that we get the perfect fit of employees to your business.
Our recruitment process is not dissimilar to an on-shore recruitment process except our labour pool is 5x bigger than your labour pool on-shore. The Philippines has over 100m population, so for every role we advertise, expect 5x the number of applicants. But don’t worry, we take care of all the hard work for you, vetting candidates for English, aptitude and skills and surface only those candidates that we expect are going to perform well for you and your company. We’ll ask you to provide a brief with specifics about your business needs, we’ll use that as the basis to surface relevant clients and then we’ll shortlist the best for an interview with you. If you prefer, you can conduct the final interview. For whatever reason if a candidate doesn’t work out, we’ll do the hard work of exiting them and replacing them with a better candidate.
Customer feedback is meticulously collected, analyzed, and reported by our Virtual Customer Service Assistants, enabling businesses to gain valuable insights into customer satisfaction and identify areas for improvement.
Yes, our virtual assistants can provide customer support across different time zones, offering flexible scheduling to ensure your customers receive timely assistance no matter where they are located.
We ensure the quality of our Virtual Customer Service by implementing rigorous training, regular performance monitoring, and feedback mechanisms, alongside using state-of-the-art communication tools to maintain high service standards.
Our Virtual Customer Service Assistants use a variety of tools including CRM software, live chat platforms, email management tools, and phone systems to effectively communicate with customers across multiple channels.
Our talent acquisition team works checks in with candidates and we have technology to ensure that your employees start work at the designated time and clock off when you require so you don’t pay more. BruntWork screen and interview candidates based on your requirements and choose the perfect candidate suitable for your business. KPIs are something you set up with the hired employee once they are on board.
Yes, we can help you outsource part-time employees for your business or specific campaigns. Our minimum is 20 hours per week.
Yes, candidates will be informed of your business’s preferred work hours. Filipino employees are flexible and can work within the time your business requires. Night shift is a popular working schedule in the Philippines due to the number of US clients that utilise the Philippines for back-office roles so we can certainly place employees in your team to work overnight (and public holidays too with a loading!)
We do it on your behalf. If employee(s) is not performing or reaching your KPIs, let us know and we’ll help performance manage them or terminate and replace them.
We bill out of Australia and take care of payroll as part of our service at no extra cost.
Our staff are “work from home” however if you have sensitive data we can implement security measures to make sure your data is private and secure, including remote desktop solutions. We take copies of employees drivers licence, passport or other identifying information so that if something happens, we have full recourse to pursue them for damage that occurs to your business (although this has never happened to us before). We can require an NDA before onboarding based on your preference. We are fully compliant and certified to ISO 27001.
What Do Agents Think About Working for BruntWork's Clients?
Caren Mangaran shares her experience, firsthand.
Real World Client Testimonials
Need 50 heads in 14 days? An overhaul of your digital marketing? Data analysts, telemarketers? Hear about the BruntWork experience direct from our clients themselves.
Anthony Spon-Smith, Chief Executive Officer
Coco Republic
"Coco Republic offers beautifully crafted furniture to clients globally. As a multi-jurisdictional retailer, outstanding service to our clients is at the heart of everything we do. We approached BruntWork primarily for customer support and they have been outstanding at finding the best recruits to operate around the clock, at the lowest cost possible with speed unparalleled in the industry."
Manal Iqbal, Chief Executive Officer
Buddy Bet
Buddy Bet is a 'world first' social network where you can bet on almost anything. From sports to entertainment and the downright ridiculous, you can bet on almost anything with Buddybet. "Bruntwork has been instrumental in helping us build a strong, remote, global workforce to achieve success. We have thrown several tasks at them and they have delivered constantly. We highly recommend their services."
Shanya Suppasiritad, Chief Executive Officer
RNTR
Elevate your look with Rntr.'s curated selection and hit refresh whenever you choose. "BruntWork's team has allowed us to scale our digital campaigns far more quickly and cost-effectively than local agencies. They have been the perfect solution for us as an early stage startup - they were quick to move and implement to test new campaigns, allowing us to learn quick and pivot if we need to. "
Trusted by Top Companies for all types of Outsourcing
From entrepreneurs to globally listed companies, we’re helping scale & deliver quality labour solutions on time and well below the equivalent cost of hiring locally.
