Welcome to
Client Onboarding
Agenda
Timesheet
Invoicing
Staff Replacement
and Termination
Client Portal
Schedules, Holidays & Extra Hours
Pay Changes, Commissions & Bonuses
Getting Started
on Your First Day
Schedule
- Review staff schedule
- CSM sent the following:
- Onboarding email
- Calendar Placeholder
- Onboarding invite
- Staff will send a Ready
to Work email
Equipment &
Access To Tools
Please let us know if we
need to arrange any
equipment or install tools
before your agents start.
Training
Materials/
Pre-Reading
Materials
Please share any training
materials needed before
the staff starts.
BruntWork’s Role
Managing the Backend,
Supporting Your Success
BruntWork’s
Core Support
- Billing and Payroll
- Management Staff
- Support Recruitment
& Onboarding
What We Do
Not Manage
- Staff Performance
- Training Daily
- Task Management
Setting Up Your
Offshore Team for Success
Training &
Development
Even the best talent needs guidance
on your specific workflows.
Ensure your staff understands your
business processes and key objectives.
Performance
Management
Set clear KPIs and manage
performance.
Regular check-ins are
recommended.
A True Extension
of Your Team
Treat your BruntWork team
member/s like an extension of your
local staff.
Timesheet and Billing
Timesheet
No Work, No Pay Policy
They will make themselves available on their work schedule
Timesheet summary are emailed every cutoff (15th
and 30th) for visibility
Billing
Monthly billing
Email statement sent
before 7th of the following
month
Autopay is encouraged
Services are suspended
when invoice becomes
more than 17 days past due
Client Portal
BruntWork Client Portal
- Dashboard
- Team
- Invoices
- Timesheets
- Leave
- Perks
Preparation,
Technology, and Support
Work From Home
Preparation
Staff has their own equipment,
internet and power with backup
Staff has dedicated workspace
Paid tools, applications, softphones
must be provided by the client
24/7
IT Support
BW has its own internal IT team to
assist on software and navigation
needs of staff
Issue with client tools and
applications must be referred to the
tool’s specific tech support
New Hire
Orientation
New Hire Orientation (NHO) training program equips our representatives with the skills they need, offers exposure to new tools, and enhances their proficiency in remote work operations
Bruntwork Offerings
Basecamp
- Message Board
- To-do List
- Docs and Files
- Card Table
Workforce
Management
Client with at least 10 staff
Leave monitoring
Productivity analysis based on client data
BruntWork AI
Organizes inboxes and
drafts replies in your style
Provides actionable
meeting notes
Automates scheduling and
removes spam clutter
Newsletter
Coming Soon
Holidays, Leaves
& Extra Hours
Holiday
Schedule
Agent will follow client
holiday schedule.
Holidays are unpaid unless
considered paid by clients.
You can request them to
work on specific holiday, as
needed.
Leaves
Full-time agents start earning paid leaves after three months.
Under our standard leave system, agents accrue 8 hours of leave credits per month.
Extra Hours
If available, our agents
may render extra hours.
Extra hours must have your
permission in order for
them to get paid.
Extra hours rate is the
agent’s rate per hour in the
agreement.
Pay Changes,
Commissions
& Bonuses
Contractual
Annual Pay
Increase
An annual 5% increase in
agent fees and security
deposit is initiated on your
contract’s anniversary.
You have the option to
provide more than 5% of
annual increase.
Client-Initiated
Pay Increase
Pay changes should be
discussed to the Client
Success Manager first.
Commission
and Bonuses
Bonus, commission,
incentive can be submitted
via Client Portal.
Our Agents receive 100%
of the submitted bonus.
Parting Ways
Cancellation
of Services
To cancel services with
your agent/s, you need to
give us 30-day written
notice.
If 30-day termination
notice is provided, your
security deposit is utilized against any outstanding invoices.
Substitution
Agents under a
probationary period (<90
days) can be replaced at
any time with no notice
period required.
After 90 days, a 14-day
notice is required for
agent replacement.
If you’ll be terminating an
agent without replacing,
the 30-day notice period
applies.
Deposit
Application
or Forfeiture
When replacing the agent,
the security deposit will be
applied to the replacement.
Failure to provide a
termination notice results
to the forfeiture of the
security deposit.
Loyalty, Retention & Growth
Recognition
We recognize outstanding
staff performances within
Bruntwork community
- Kudos post
- Raffle Winner
- Company-wide recognition
Leave and
Holiday Benefits
After 90 days, the staff starts accruing
1 day of annual leave per month to
reduce churn and absences.
At 180 days in, we recommend
offering paid local public holidays
(in your country).
HMO for
Dependents
Health and well-being is a priority.
We partnered with comprehensive
healthcare companies.
Top-up payment for maximum
coverage ($2,600 per illness per
year).
Global Talent Pool
We are currently hiring from these regions
BruntWork provides work-
from-home opportunities
across every industry and
job type.
We currently have agents in
23 countries, who speak
different languages such as
English, Spanish, Portuguese
among others.
What Clients Are Saying About Us
