How We
Work
Client Success Team
Hiring
Global Talent
Large variety of global talent depending on what skills you require. Leverage local recruitment sites and database of over 35,000 applicants.
Rigorous Assessment
BruntWork puts candidates through an intensive assessment process. This includes psychometric tests, literacy, numeracy, and spatial reasoning tests, in addition to role-specific tests.
No Single Point of Failure
We offer distributed, remote teams across the world, ensuring resilience against potential challenges such as infrastructure issues or bad weather. This level of preparedness and capability to effectively manage remote work contributes to our recruitment advantage
Flexibility and Transparency
BruntWork operates on a no-lock-in contract basis, with no set-up fees and flexibility to change staff if needed. We hire quickly, and can substitute or terminate staff as you require
Whatever Role You Need
From virtual assistants, customer support to web development, digital marketing, and telemarketing, the diversity of available positions caters to various skill sets and job preferences. Our "work from home" policy casts a wide net.
Timekeeping & Billing
No Work, No Pay
Our agents log in and out daily - maintaining transparency in all we do. If your agent fails to turn up for work, they are not paid.
Easy Access Timesheets
Access timesheets and invoices conveniently via the BruntWork Client Portal.
Timely Invoicing
We compile and sent your invoice at month's end.
Technology
Embracing Remote Work
At BruntWork, we empower our representatives to use their personal devices and reliable home internet, ensuring our operations continue seamlessly regardless of location. Our fully distributed workforce allows us to operate beyond physical borders or conventional office hours
Flexibility in Dialer Setup for Clients
When it comes to dialer setup for clients, we're well-versed in providing recommendations, including providers like justcall.io. However, we're also flexible and more than willing to work with any provider that our clients prefer, aligning our services to best fit their operational needs
Adaptability to Client-Specific Third-Party Tools
If there are any specific third-party tools that our clients use, we're always ready to adapt. We pride ourselves on our tech-savviness and our ability to quickly learn new tools and systems
Dependable IT Support Team
We're backed by a dedicated IT support team. In the event of any technical issues that our representatives can't resolve, our IT team steps in to provide assistance, ensuring that our services to clients are not interrupted
Continual Learning through C.O.R.E Training Program
We strongly believe in the power of continuous learning and skill development at BruntWork. Our comprehensive C.O.R.E training program equips our representatives with the skills they need, offers exposure to new tools, and enhances their proficiency in remote work operations
Schedules, Holidays & Extra Hours
Holiday Policies
By default, our agents do not work on public holidays, but we have the flexibility to change this as per your instructions.
Agent Leave Policies
We typically do not offer paid leave, but are open to adjusting this policy as per your specifications.
Extra Work Hours
Upon your approval, our agents are ready and willing to work extra hours.
Pay Rises, Commissions & Bonuses
Your dedicated CSM is ready to assist.
Contemplating a salary increase for your staff? Your dedicated CSM is ready to assist. An annual 5% increase in agent fees and security deposit is initiated on your contract’s anniversary. Considering the 7% inflation rate, this is a fair adjustment.
For changes in schedule or contract type, your CSM is all ears. Let us know and we’ll reflect the changes immediately.
Have bonuses and incentives in mind? Let’s discuss how to bring smiles to your team!
Parting Ways
Substitutions
Substitute your agent freely within the first 90 days, later a courteous 14 days' notice is required.
Hiring More Agents
Need more agents? We've got you covered. We recruit at no additional cost to you.
Terminating BruntWork
To terminate your agent/s, you need to give us 30-day written notice. Your security deposit is utilized against any outstanding invoices. Any excess from your security deposit is refunded within 14 days of the following month after the final invoice payment.
Loyalty and Retention
Retention
Industry best practices can guide your approach, but let’s customize them to your needs (only applicable for full-time staff)
After 90 days, think about accruing 1 day of annual leave per month to reduce churn and absences
Recognition
180 days in, we recommend offering paid local public holidays (in your country). Reach the one-year milestone? It’s time for a 5% salary bump and a healthcare plan offer.
Incentives
Tailored incentives, heartfelt recognition – let’s make your agents feel valued as part of your team, not just outsourced staff.
Your dedicated CSM is always available to tailor these guidelines to suit your unique requirements.
Security
We’re committed to preserving your confidential info, however, remember that agents work directly for you without our daily oversight.
Security fortified with our Secure Endpoint Security system – HIPAA, PCI, and GDPR approved. We strongly recommend this.
Concerned about IT setup? We’ve got you! It’s part of our comprehensive service.
