Skip to content
  • Services
    • Virtual Assistant
    • Call Center
    • Customer Support
    • Live Chat
    • Contact Centre
    • Digital Marketing
    • Mobile App Development
      • Android App Development
      • IOS App Development
    • HR Outsourcing
    • Employer of Record Services
    • Social Media Management
    • Telesales
    • Google Ads
    • Search Engine Optimisation
      • White Label SEO
      • Local SEO Services
    • Web Development
    • Data Entry Services
    • Appointment Setters
    • UI/UX Design Services
    • Debt Collection
    • IT Outsourcing
    • Bookkeeping
    • Payroll Outsourcing
  • Industries
    • Healthcare
    • Real Estate
    • Legal
    • E-Commerce
    • Insurance
    • Logistics
    • Financial Services
    • Education & Training
    • Travel
    • Telecommunications
    • Energy & Utilities
  • Team
  • Case Studies
    • Flight Centre
    • Harris Farm Markets
    • Solutions Group of Companies
    • Huobi Global
    • Agnes Media
  • Careers
  • Contact
Menu
  • Services
    • Virtual Assistant
    • Call Center
    • Customer Support
    • Live Chat
    • Contact Centre
    • Digital Marketing
    • Mobile App Development
      • Android App Development
      • IOS App Development
    • HR Outsourcing
    • Employer of Record Services
    • Social Media Management
    • Telesales
    • Google Ads
    • Search Engine Optimisation
      • White Label SEO
      • Local SEO Services
    • Web Development
    • Data Entry Services
    • Appointment Setters
    • UI/UX Design Services
    • Debt Collection
    • IT Outsourcing
    • Bookkeeping
    • Payroll Outsourcing
  • Industries
    • Healthcare
    • Real Estate
    • Legal
    • E-Commerce
    • Insurance
    • Logistics
    • Financial Services
    • Education & Training
    • Travel
    • Telecommunications
    • Energy & Utilities
  • Team
  • Case Studies
    • Flight Centre
    • Harris Farm Markets
    • Solutions Group of Companies
    • Huobi Global
    • Agnes Media
  • Careers
  • Contact
  • Services
    • Virtual Assistant
      • Outsource Medical Billing and Coding
    • Customer Support
    • Call Center Outsourcing
    • Digital Marketing
    • Telemarketing
    • Telesales
    • HR Outsourcing
    • IT Outsourcing
    • Employer of Record Services
    • Social Media Management
    • Google Ads
    • Search Engine Optimisation
      • White Label SEO
      • Local SEO Services
    • Web Dev
    • Data Entry Services
    • Mobile App Development
      • IOS App Development
      • Android App Development
    • Debt Collection
    • Appointment Setters
    • Bookkeeping
    • Data Entry
  • Team
  • Careers
  • Contact
Menu
  • Services
    • Virtual Assistant
      • Outsource Medical Billing and Coding
    • Customer Support
    • Call Center Outsourcing
    • Digital Marketing
    • Telemarketing
    • Telesales
    • HR Outsourcing
    • IT Outsourcing
    • Employer of Record Services
    • Social Media Management
    • Google Ads
    • Search Engine Optimisation
      • White Label SEO
      • Local SEO Services
    • Web Dev
    • Data Entry Services
    • Mobile App Development
      • IOS App Development
      • Android App Development
    • Debt Collection
    • Appointment Setters
    • Bookkeeping
    • Data Entry
  • Team
  • Careers
  • Contact
  • Contact Us
  • Services
    • Virtual Assistant
      • Outsource Medical Billing and Coding
    • Customer Support
    • Call Center Outsourcing
    • Digital Marketing
    • Telemarketing
    • Telesales
    • HR Outsourcing
    • IT Outsourcing
    • Employer of Record Services
    • Social Media Management
    • Google Ads
    • Search Engine Optimisation
      • White Label SEO
      • Local SEO Services
    • Web Dev
    • Data Entry Services
    • Mobile App Development
      • IOS App Development
      • Android App Development
    • Debt Collection
    • Appointment Setters
    • Bookkeeping
    • Data Entry
  • Team
  • Careers
  • Contact
Menu
  • Services
    • Virtual Assistant
      • Outsource Medical Billing and Coding
    • Customer Support
    • Call Center Outsourcing
    • Digital Marketing
    • Telemarketing
    • Telesales
    • HR Outsourcing
    • IT Outsourcing
    • Employer of Record Services
    • Social Media Management
    • Google Ads
    • Search Engine Optimisation
      • White Label SEO
      • Local SEO Services
    • Web Dev
    • Data Entry Services
    • Mobile App Development
      • IOS App Development
      • Android App Development
    • Debt Collection
    • Appointment Setters
    • Bookkeeping
    • Data Entry
  • Team
  • Careers
  • Contact
  • Contact Us

How We
Work

Client Success Team

Hiring

Global Talent

Large variety of global talent depending on what skills you require. Leverage local recruitment sites and database of over 35,000 applicants.

Rigorous Assessment

BruntWork puts candidates through an intensive assessment process. This includes psychometric tests, literacy, numeracy, and spatial reasoning tests, in addition to role-specific tests.

No Single Point of Failure

We offer distributed, remote teams across the world, ensuring resilience against potential challenges such as infrastructure issues or bad weather. This level of preparedness and capability to effectively manage remote work contributes to our recruitment advantage

Flexibility and Transparency

BruntWork operates on a no-lock-in contract basis, with no set-up fees and flexibility to change staff if needed. We hire quickly, and can substitute or terminate staff as you require

Whatever Role You Need

From virtual assistants, customer support to web development, digital marketing, and telemarketing, the diversity of available positions caters to various skill sets and job preferences. Our "work from home" policy casts a wide net.

Timekeeping & Billing

  • No Work, No Pay
  • Timesheets
  • Invoicing

No Work, No Pay

Our agents log in and out daily - maintaining transparency in all we do. If your agent fails to turn up for work, they are not paid. 

Easy Access Timesheets

Access timesheets and invoices conveniently via the BruntWork Client Portal.

Timely Invoicing

We compile and sent your invoice at month's end. 

Technology

  • Flexibility
  • Customization
  • Adaptability
  • Reliability
  • Education

Embracing Remote Work

At BruntWork, we empower our representatives to use their personal devices and reliable home internet, ensuring our operations continue seamlessly regardless of location. Our fully distributed workforce allows us to operate beyond physical borders or conventional office hours

Flexibility in Dialer Setup for Clients

When it comes to dialer setup for clients, we're well-versed in providing recommendations, including providers like justcall.io. However, we're also flexible and more than willing to work with any provider that our clients prefer, aligning our services to best fit their operational needs

Adaptability to Client-Specific Third-Party Tools

If there are any specific third-party tools that our clients use, we're always ready to adapt. We pride ourselves on our tech-savviness and our ability to quickly learn new tools and systems

Dependable IT Support Team

We're backed by a dedicated IT support team. In the event of any technical issues that our representatives can't resolve, our IT team steps in to provide assistance, ensuring that our services to clients are not interrupted

Continual Learning through C.O.R.E Training Program

We strongly believe in the power of continuous learning and skill development at BruntWork. Our comprehensive C.O.R.E training program equips our representatives with the skills they need, offers exposure to new tools, and enhances their proficiency in remote work operations

Schedules, Holidays & Extra Hours

Holiday Policies

By default, our agents do not work on public holidays, but we have the flexibility to change this as per your instructions.

Agent Leave Policies

We typically do not offer paid leave, but are open to adjusting this policy as per your specifications.

Extra Work Hours

Upon your approval, our agents are ready and willing to work extra hours.

Pay Rises, Commissions & Bonuses

Your dedicated CSM is ready to assist. 

Pay Raises

Contemplating a salary increase for your staff? Your dedicated CSM is ready to assist. An annual 5% increase in agent fees and security deposit is initiated on your contract’s anniversary. Considering the 7% inflation rate, this is a fair adjustment.

Changes in Schedule

For changes in schedule or contract type, your CSM is all ears. Let us know and we’ll reflect the changes immediately. 

Bonuses & Incentives

Have bonuses and incentives in mind? Let’s discuss how to bring smiles to your team!

Parting Ways

  • Substitutions
  • Extra Agents
  • Termination

Substitutions

Substitute your agent freely within the first 90 days, later a courteous 14 days' notice is required.

Hiring More Agents

Need more agents? We've got you covered. We recruit at no additional cost to you.

Terminating BruntWork

To terminate your agent/s, you need to give us 30-day written notice. Your security deposit is utilized against any outstanding invoices. Any excess from your security deposit is refunded within 14 days of the following month after the final invoice payment.

Loyalty and Retention

Retention

Industry best practices can guide your approach, but let’s customize them to your needs (only applicable for full-time staff)

After 90 days, think about accruing 1 day of annual leave per month to reduce churn and absences

Recognition

180 days in, we recommend offering paid local public holidays (in your country). Reach the one-year milestone? It’s time for a 5% salary bump and a healthcare plan offer.

Incentives

Tailored incentives, heartfelt recognition – let’s make your agents feel valued as part of your team, not just outsourced staff.

Your dedicated CSM is always available to tailor these guidelines to suit your unique requirements.

Security

We’re committed to preserving your confidential info, however, remember that agents work directly for you without our daily oversight.

Security fortified with our Secure Endpoint Security system – HIPAA, PCI, and GDPR approved. We strongly recommend this.

Concerned about IT setup? We’ve got you! It’s part of our comprehensive service.

COMPANY
  • About Us
  • In The Press
  • Industries
  • How We Work
  • United States
  • Australia
  • New Zealand
  • Philippines
  • Colombia
  • Careers
  • Google Ads Partner
  • ISO 27001:2013
TOOLS
  • Pricing Calcualtor
  • A/B Testing Calculator
  • Erlang C Calculator
  • Voice Samples
  • Headcount Calculator
WHY OUTSOURCE?
  • Filipino Traits
  • Benefits of Philippines
  • Benefits of Colombia
  • Cost Savings
  • Increase Productivity
  • Quick To Scale
  • Growth in Outsourcing
SECURITY & PRIVACY
  • ISO Certification
  • HIPAA, PCI and GDPR Compliance
  • Remote Worker Device Security
  • Privacy
  • Technology
  • IT Policy
  • Modern Slavery Statement
CONTACT US
  • Find Our Contact Details
  • Facebook
  • LinkedIn
  • Instagram
  • Glassdoor
  • Blog

BruntWork HQ | United States: (877) 319 3837 | Australia 1300 318 693

Copyright BruntWork Pty Ltd 2023 All rights reserved
Screenshot_1 (1)
Screenshot_1