This is a business owner’s least favourite task, as once you take a customer’s money, all an entrepreneur wants to do is sell more! However, managing the customer journey downstream from sale is the thing which assists a business to generate more sales and repeat sales from the same customer, growing lifetime value and profits. We can find junior, mid-level and senior customer support agents and they are comfortable receiving inbound and outbound calls, responding to live chat, SMSing clients and drafting and replying to customer support emails. 

We look for candidates with persuasive speaking skills, empathy, adaptability, clear communication, and above all patience. Local staff often become exasperated with difficult clients whereas Filipinos have a long history of managing difficult clients and situations; sometimes over 100 times a day.

Save time and money. Our Filipinio CSRs are happy to make 100 calls a day, cop customer abuse and leave their shift with a smile on their face. It’s really quite remarkable. Outsourcing your customer support to the Philippines can provide you additional firepower at a fraction of a cost. And furthermore, we take care of the hardware so you can hire and have your team deployed in record time.  All these and more are some of the benefits you can experience by outsourcing your customer support specialist or team at BruntWork.

Email, calls, live chat in order to increase customer retention, lifetime value and customer loyalty.

Outsourcing has been around for decades, however companies are now finding since Covid-19 that the need to have local staff has diminished significantly. If you are thinking about reducing operational cost in your business and improving efficiency, outsourcing could be perfect for your business. Outsourcing typically relates to the process of hiring your full or part-time employees and the Philippines is considered the leading country for outsourcing with incredibly high rates of education, an amazing, hard working culture and well established infrastructure for remote teams. BruntWork helps small and large companies establish remote teams in record time and has large clients who are ASX and NASDAQ listed (as well as many smaller ones). Let us help you outsource to the Philippines and find the perfect employee to fit your business.

We can do part time, or we can place full time Customer Support Agents that will work exclusively for you (or part time if you prefer). The CSRs are hand-picked for you based on your requirements. For your company, it will be the same person throughout your journey so that you can build rapport and learn the needs of your business

14 days is the average time it takes for BruntWork to post a job ad, vet candidates, place them through extensive interviews and place them in your team. We take pride in making sure that we get the perfect fit of employees to your business.

Our recruitment process is not dissimilar to an on-shore recruitment process except our labour pool is 5x bigger than your labour pool on-shore. The Philippines has over 100m population, so for every role we advertise, expect 5x the number of applicants. But don’t worry, we take care of all the hard work for you, vetting candidates for English, aptitude and skills and surface only those candidates that we expect are going to perform well for you and your company. We’ll ask you to provide a brief with specifics about your business needs, we’ll use that as the basis to surface relevant clients and then we’ll shortlist the best for an interview with you. If you prefer, you can conduct the final interview. For whatever reason if a candidate doesn’t work out, we’ll do the hard work of exiting them and replacing them with a better candidate.