$4 - $8/Hr Outsource Customer Service
It’s a necessary evil, but customer support is vital for reducing churn & negative experiences with your brand. Use BruntWork customer support reps to foster better relationships with your customers, in any language, in any country. Make sure your customer’s questions are answered properly and thoroughly and issues are addressed with empathy and commitment. We believe you should see things from the perspective of the customer to maximise long term value & provide excellent customer service. See below the list of services we offer.
$4 - $8/Hr Outsource Customer Service
It’s a necessary evil, but customer support is vital for reducing churn & negative experiences with your brand. Use BruntWork customer support reps to foster better relationships with your customers, in any language, in any country. Make sure your customer’s questions are answered properly and thoroughly and issues are addressed with empathy and commitment. We believe you should see things from the perspective of the customer to maximise long term value & provide excellent customer service. See below the list of services we offer.
Real World Testimonials
Need 50 heads in 14 days? An overhaul of your digital marketing? Data analysts, telemarketers? Hear about the BruntWork experience direct from our clients themselves.
Anthony Spon-Smith, Chief Executive Officer
Coco Republic
"Coco Republic offers beautifully crafted furniture to clients globally. As a multi-jurisdictional retailer, outstanding service to our clients is at the heart of everything we do. We approached BruntWork primarily for customer support and they have been outstanding at finding the best recruits to operate around the clock, at the lowest cost possible with speed unparalleled in the industry."
Manal Iqbal, Chief Executive Officer
Buddy Bet
Buddy Bet is a 'world first' social network where you can bet on almost anything. From sports to entertainment and the downright ridiculous, you can bet on almost anything with Buddybet. "Bruntwork has been instrumental in helping us build a strong, remote, global workforce to achieve success. We have thrown several tasks at them and they have delivered constantly. We highly recommend their services."
Shanya Suppasiritad, Chief Executive Officer
RNTR
Elevate your look with Rntr.'s curated selection and hit refresh whenever you choose. "BruntWork's team has allowed us to scale our digital campaigns far more quickly and cost-effectively than local agencies. They have been the perfect solution for us as an early stage startup - they were quick to move and implement to test new campaigns, allowing us to learn quick and pivot if we need to. "
Improve Customer Retention
Offshoring customer support can help you prioritise customer service and improve your customer retention goals. Our team are ready to start helping your clients, answering customer questions, showing domain expertise, and providing an expert point of view to answer questions about products or services that your company offers.
Improve Customer Retention
Offshoring customer support can help you prioritise customer service and improve your customer retention goals. Our team are ready to start helping your clients, answering customer questions, showing domain expertise, and providing an expert point of view to answer questions about products or services that your company offers.
Increase Customer Lifetime Value
High-performing customer support can help you increase your customer lifetime value.
Providing a great customer experience can transform a one time customer into a repeat customer, ultimately increasing your LTV. Let us help you achieve this.
Increase Customer Lifetime Value
High-performing customer support can help you increase your customer lifetime value.
Providing a great customer experience can transform a one time customer into a repeat customer, ultimately increasing your LTV. Let us help you achieve this.
Boost Customer Loyalty
Providing great customer support can make your customers loyal to your business or service. Let our offshore customer support team help you with this and more.
Boost Customer Loyalty
Providing great customer support can make your customers loyal to your business or service. Let our offshore customer support team help you with this and more.
Customer Support FAQ
These are common questions prospective clients ask us on a Discovery Call, so we thought we’d get the ball rolling. From entrepreneurs to ASX listed companies, we’re helping scale & deliver quality labour solutions on time and well below the equivalent cost of hiring locally.
This is a business owner’s least favourite task, as once you take a customer’s money, all an entrepreneur wants to do is sell more! However, managing the customer journey downstream from sale is the thing which assists a business to generate more sales and repeat sales from the same customer, growing lifetime value and profits. We can find junior, mid-level and senior customer support agents and they are comfortable receiving inbound and outbound calls, responding to live chat, SMSing clients and drafting and replying to customer support emails.
We look for candidates with persuasive speaking skills, empathy, adaptability, clear communication, and above all patience. Local staff often become exasperated with difficult clients whereas Filipinos have a long history of managing difficult clients and situations; sometimes over 100 times a day.
Save time and money. Our Filipinio CSRs are happy to make 100 calls a day, cop customer abuse and leave their shift with a smile on their face. It’s really quite remarkable. Outsourcing your customer support to the Philippines can provide you additional firepower at a fraction of a cost. And furthermore, we take care of the hardware so you can hire and have your team deployed in record time. All these and more are some of the benefits you can experience by outsourcing your customer support specialist or team at BruntWork.
Email, calls, live chat in order to increase customer retention, lifetime value and customer loyalty.
Outsourcing has been around for decades, however companies are now finding since Covid-19 that the need to have local staff has diminished significantly. If you are thinking about reducing operational cost in your business and improving efficiency, outsourcing could be perfect for your business. Outsourcing typically relates to the process of hiring your full or part-time employees and the Philippines is considered the leading country for outsourcing with incredibly high rates of education, an amazing, hard working culture and well established infrastructure for remote teams. BruntWork helps small and large companies establish remote teams in record time and has large clients who are ASX and NASDAQ listed (as well as many smaller ones). Let us help you outsource to the Philippines and find the perfect employee to fit your business.
We can do part time, or we can place full time Customer Support Agents that will work exclusively for you (or part time if you prefer). The CSRs are hand-picked for you based on your requirements. For your company, it will be the same person throughout your journey so that you can build rapport and learn the needs of your business
14 days is the average time it takes for BruntWork to post a job ad, vet candidates, place them through extensive interviews and place them in your team. We take pride in making sure that we get the perfect fit of employees to your business.
Our recruitment process is not dissimilar to an on-shore recruitment process except our labour pool is 5x bigger than your labour pool on-shore. The Philippines has over 100m population, so for every role we advertise, expect 5x the number of applicants. But don’t worry, we take care of all the hard work for you, vetting candidates for English, aptitude and skills and surface only those candidates that we expect are going to perform well for you and your company. We’ll ask you to provide a brief with specifics about your business needs, we’ll use that as the basis to surface relevant clients and then we’ll shortlist the best for an interview with you. If you prefer, you can conduct the final interview. For whatever reason if a candidate doesn’t work out, we’ll do the hard work of exiting them and replacing them with a better candidate.
Trusted by Leading Global Companies
From entrepreneurs to listed companies, we’re helping scale & deliver quality labour solutions on time and well below the equivalent cost of hiring locally.