New Image Auto Glass Case Study
New Image Auto Glass is Sydney’s leading mobile windscreen and car window repair company. Servicing all metro areas of Sydney, New Image used BruntWork to streamline their operations, cut costs and grow their business
Improving Customer Metrics
In the mobile repair business, response times to ensure high customer satisfaction and leads are successfully closed to sales.
New Image Auto Glass turned to BruntWork to add dedicated phone and email support to ensure no enquiries were being missed and responses instantly attended to even beyond standard business operating hours.
Better Customer Experience Translates to Sales Growth
As a result of onboarding a dedicated customer support specialists instead of relying on field technicians that might be busy in the middle of jobs, responses times improved by 40%, resulting in lead conversion rates improving 30% over 6 months.
“Working with the BruntWork team has helped me expand and grow my business substantially. We wouldn’t be at our scale without their help.
– Steve Ivantic, New Image Autoglass
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