E-Commerce Outsourcing
Save up to 80% on labor costs. Engage with specialized offshore teams and optimize your e-commerce operations. From product listing to customer support, we empower you to focus on sales-centric growth. Discover unparalleled e-commerce solutions with Bruntwork today.
Number 1 For E-Commerce Outsourcing
BruntWork has been featured in Forbes, Business Insider, Bloomberg and Entrepreneur.com is it continue it’s quest to become the largest outsourcing company in the world.
Top Tasks and Roles to Outsource For E-Commerce Retailing
Customer Service and Support:
- Handling customer inquiries via email or chat, addressing questions about products, shipping, and policies.
- Managing returns and exchanges, ensuring a smooth process for customers wishing to return or exchange items.
- Following up on customer feedback and reviews, both positive and negative, to build customer relationships and improve products and services.
- Resolving disputes and complaints in a timely and professional manner.
- Providing product information and assistance in placing orders.
Order Processing and Inventory Management:
- Managing and updating product listings, including descriptions, images, and prices.
- Monitoring stock levels and placing orders with suppliers to ensure adequate inventory.
- Processing orders, from confirmation to shipping, and ensuring accuracy in order fulfillment.
- Coordinating with shipping vendors for timely dispatch and delivery.
- Handling inventory-related queries and updates.
Social Media Management and Marketing:
- Creating and scheduling posts for platforms like Instagram, Facebook, and Twitter.
- Engaging with followers, responding to comments, and fostering a community around your brand.
- Running and monitoring ad campaigns to drive traffic and sales.
- Analyzing social media metrics to understand the impact of different strategies.
- Collaborating with influencers or other brands for promotional activities.
Website Maintenance and Content Creation:
- Regularly updating website content to ensure accuracy and freshness.
- Writing and publishing blog posts that engage customers and improve SEO.
- Optimizing website for SEO, including keyword research and meta-tagging.
- Ensuring the website’s user experience is smooth and efficient.
- Creating and managing landing pages for marketing campaigns.
Administrative Tasks:
- Scheduling appointments, managing your calendar, and organizing your to-do list.
- Performing data entry tasks, maintaining customer databases, and managing records.
- Preparing reports, presentations, and documents to support business operations.
- Managing email correspondence and organizing emails.
- Coordinating with other team members and managing small projects.
Email Marketing:
- Designing visually appealing and effective newsletters and promotional emails.
- Segmenting email lists based on customer behavior and preferences for targeted campaigns.
- Analyzing the performance of email campaigns using metrics like open rate and click-through rate.
- Creating automated email sequences for new subscribers, abandoned carts, and other customer behaviors.
- Staying updated with email marketing trends and best practices.
Financial Tasks:
- Maintaining bookkeeping records, tracking expenses, and managing receipts.
- Creating, sending, and following up on invoices to ensure timely payments.
- Assisting with budget planning, financial forecasting, and expense analysis.
- Reconciling bank statements and financial transactions.
- Collaborating with accountants or financial advisors for tax preparation and financial compliance.
Research and Data Analysis:
- Conducting market research to identify emerging trends, customer needs, and competitive landscape.
- Analyzing sales data to gauge product performance, customer preferences, and sales patterns.
- Researching potential suppliers, business partners, or new product lines.
- Gathering and analyzing customer feedback for product development and improvement.
- Utilizing analytics tools to generate insights that inform business decisions.
Experience the power of Outsourcing the BruntWork way
No lock in contracts.
$ No set up fees
(recruiting is free).
Free to change your staff
if you need to.
Only pay an hourly rate which includes computer, internet and all fees.
24/7 operation
(we can handle global businesses).
Agents can work from a minimum
of 20 hours per week.
$6.50/Hr Sample E-commerce Assistant Role
Responsibilities:
- Perform data entry tasks to input product information, pricing, and descriptions into our website’s backend system.
- Collaborate with the product management team to maintain and update product listings.
- Resize and extend product images using generative fill, ensuring they meet our website’s image requirements.
- Verify and maintain the accuracy of product data, including specifications and pricing.
- Ensure the quality and consistency of product listings and images.
- Assist in other data-related tasks as needed.
Experience and Skillset Requirements
- Basic knowledge of graphic design, particularly in resizing and extending images.
- Strong attention to detail, ensuring data accuracy and image quality.
- Proficiency in using data entry software and tools.
- Excellent organizational skills and the ability to manage and prioritize multiple tasks.
- Strong communication and collaboration skills.
- Proactive problem-solving abilities.
- A team player with a strong work ethic.
Outsourcing with Heart
At Bruntwork, we’re pioneering the future of e-commerce outsourcing, merging our deep-seated industry expertise with elite offshore talent. As a leading figure in e-commerce outsourcing, Bruntwork ensures you’re linked with the best-fit and thoroughly vetted e-commerce outsourcing providers.
Streamlined, Clear, and Dependable:
Our approach is designed for maximum efficiency. Partnering with Bruntwork guarantees:
— Access to top-tier e-commerce outsourcing specialists.
— A pricing framework tailored to your distinct needs.
— Steadfast, 24/7 support from the Bruntwork team.
Integrity at the Helm:
In the e-commerce industry, precision and trust are paramount. Your data remains safeguarded, shared exclusively with your selected outsourcing partners. With Bruntwork, there are no hidden charges. Our mission is to drive excellence in e-commerce outsourcing, positioning your operations at the zenith.
Streamlining Various Sectors through Outsourcing
Administrative & Client Relations
Administrative & Client Relations
Boost your enterprise’s efficiency by offloading administrative and customer care tasks and enjoy cost reductions up to 70%.
Key support services include:
— Data entry
— Client assistance
— Audio-to-text services
— Talent acquisition & HR
Tech
& Web Solutions
Acquire industry-leading tech and web experts for your projects, all while sidestepping the high costs.
Essential tech services comprise:
— Website creation specialists
— E-commerce, CRM & Process Automation managers
— IT infrastructure
— Tech assistance
Promotion & Sales Strategies
Elevate your brand’s reach and impact by partnering with marketing and sales professionals, minus the daunting expenses.
Crucial promotional services encompass:
— Sales agents
— Social media strategists
— Content creators
— Outreach specialists & sales representatives
Financial Management & Record-keeping
Navigate the financial landscape with ease by allocating accounting roles. Achieve impeccable financial organization and realize cost savings.
Key support services include:
Primary financial services entail:
— Financial record maintenance & summaries — Certified accountancy experts — Billing operations (Receivables, Payables) — Financial leadership & planning.
Three Pillars of Bruntwork's E-Commerce Outsourcing
Maximize Savings, Optimize Quality:
Bruntwork's e-commerce outsourcing model ensures you get top-tier e-commerce solutions without the traditional costs. Partner with us for cost-effective, high-quality e-commerce services.
World-Class Diverse Expertise:
With Bruntwork, access a diverse team of e-commerce professionals. From product listings to customer support, our remote teams offer comprehensive e-commerce services, ensuring your online store thrives.
Efficiency Meets Focus:
Let Bruntwork manage the e-commerce details. Our strategic outsourcing allows your internal teams to focus on core e-commerce strategies, while we handle the rest, ensuring a seamless online shopping experience for your customers.
Statistics & Forecasts about Outsourcing Over The Next 10 Years
The e-commerce Business Process Outsourcing (BPO) market is witnessing significant expansion. According to recent market insights, the e-commerce market was valued at USD 2,837.76 billion in 2022. It is anticipated to reach a valuation of USD 3,183.16 billion by 2023. This progression indicates a Compound Annual Growth Rate (CAGR) of 12.2% during this period. The global economic landscape has been affected by the Russia-Ukraine war, which has disrupted the chances of recovery from the COVID-19 pandemic, at least in the short term.
Trusted by Top Companies for all types of Outsourcing
From entrepreneurs to globally listed companies, we’re helping scale & deliver quality labour solutions on time and well below the equivalent cost of hiring locally.
Real World Client Testimonials
Need 50 heads in 14 days? An overhaul of your digital marketing? Data analysts, telemarketers? Hear about the BruntWork experience direct from our clients themselves.
Anthony Spon-Smith, Chief Executive Officer
Coco Republic
"Coco Republic offers beautifully crafted furniture to clients globally. As a multi-jurisdictional retailer, outstanding service to our clients is at the heart of everything we do. We approached BruntWork primarily for customer support and they have been outstanding at finding the best recruits to operate around the clock, at the lowest cost possible with speed unparalleled in the industry."
Manal Iqbal, Chief Executive Officer
Buddy Bet
Buddy Bet is a 'world first' social network where you can bet on almost anything. From sports to entertainment and the downright ridiculous, you can bet on almost anything with Buddybet. "Bruntwork has been instrumental in helping us build a strong, remote, global workforce to achieve success. We have thrown several tasks at them and they have delivered constantly. We highly recommend their services."
Shanya Suppasiritad, Chief Executive Officer
RNTR
Elevate your look with Rntr.'s curated selection and hit refresh whenever you choose. "BruntWork's team has allowed us to scale our digital campaigns far more quickly and cost-effectively than local agencies. They have been the perfect solution for us as an early stage startup - they were quick to move and implement to test new campaigns, allowing us to learn quick and pivot if we need to. "
