Chinese Speaking Support Team For Leading Crypto Exchange
Huobi is a publicly listed leading global cryptocurrency exchange, with a mission to make breakthroughs in core blockchain technologies and integration of blockchain technology with other industries. With the principle of globalization, professionalism, compliance, and diversification, Huobi Group is dedicated to providing safe and trustworthy Internet of Value (IoV) services to its tens of millions of users in more than 100 countries and regions.
Fast Scale Up
With a rapidly growing global userbase, Huobi approached BruntWork for assistance recruiting, scaling up and managing a large Chinese speaking customer support team as quickly as possible to meet rising demand.
Sourcing the right staff that would meet Huobi’s strict Chinese language proficiency criteria and ability to work effectively servicing crypto currency customers had been a challenge for other outsourcing vendors.
The BruntWork team worked closely with Huobi’s management to administer testing and vetting criteria to ensure a high candidate success rate.
Once hired, BruntWork’s Staff Services team assisted Huobi to develop a 24/7 shift schedule for their agents to ensure full time customer support coverage.
Due to the size and shift coverage of the Huobi’s customer support team, BruntWork Staff Services assigned multiple support resources to ensure performance and productivity escalations could be quickly addressed, particularly in the initial team onboarding phases.
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