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Chinese Speaking Support Team For Leading Crypto Exchange

huobi case study bruntwork

Huobi is a publicly listed leading global cryptocurrency exchange, with a mission to make breakthroughs in core blockchain technologies and integration of blockchain technology with other industries. With the principle of globalization, professionalism, compliance, and diversification, Huobi Group is dedicated to providing safe and trustworthy Internet of Value (IoV) services to its tens of millions of users in more than 100 countries and regions.

Fast Scale Up

With a rapidly growing global userbase, Huobi approached BruntWork for assistance recruiting, scaling up and managing a large Chinese speaking customer support team as quickly as possible to meet rising demand.

Start the conversation
call centre philippines
call centre philippines

Fast Scale Up

With a rapidly growing global userbase, Huobi approached BruntWork for assistance recruiting, scaling up and managing a large Chinese speaking customer support team as quickly as possible to meet rising demand.

Tailored Solution

Sourcing the right staff that would meet Huobi’s strict Chinese language proficiency criteria and ability to work effectively servicing crypto currency customers had been a challenge for other outsourcing vendors.

The BruntWork team worked closely with Huobi’s management to administer testing and vetting criteria to ensure a high candidate success rate.

Tailored Solution

Sourcing the right staff that would meet Huobi’s strict Chinese language proficiency criteria and ability to work effectively servicing crypto currency customers had been a challenge for other outsourcing vendors. 

The BruntWork team worked closely with Huobi’s management to administer testing and vetting criteria to ensure a high candidate success rate.

Start the conversation

24/7 Coverage

Once hired, BruntWork’s Staff Services team assisted Huobi to develop a 24/7 shift schedule for their agents to ensure full time customer support coverage. 

Due to the size and shift coverage of the Huobi’s customer support team, BruntWork Staff Services assigned multiple support resources to ensure performance and productivity escalations could be quickly addressed, particularly in the initial team onboarding phases.

Start the conversation

24/7 Coverage

Once hired, BruntWork’s Staff Services team assisted Huobi to develop a 24/7 shift schedule for their agents to ensure full time customer support coverage. 

Due to the size and shift coverage of the Huobi’s customer support team, BruntWork Staff Services assigned multiple support resources to ensure performance and productivity escalations could be quickly addressed, particularly in the initial team onboarding phases.

Start the conversation

Contact Us

We are different from the usual outsourcing company you might encounter. 

There are several reviews online comparing us to alternatives (Microsourcing, Beepo, Acquire BPO). 

Our process starts with a personalised Discovery Call to understand your business and find the right outsourcing solution for you. Get in touch with us today.

Contact Us

We are different from the usual outsourcing company you might encounter. 

There are several reviews online comparing us to alternatives (Microsourcing, Beepo, Acquire BPO). 

Our process starts with a personalised Discovery Call to understand your business and find the right outsourcing solution for you. Get in touch with us today.

Start the conversation

Speak with us today

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