CAREER HIGHLIGHTS
- Has extensive experience in technical support related to network devices and various internet network issues
- Has experienced being a Help Desk Support Lead and was in charge of conducting product specific training to both new and existing team members
RELEVANT EXPERIENCE
Achieve Test Prep (Project Support)
May 2020 – Present
- Audits information provided by researchers and submits final plan to subscribers for potential schools and subjects that they can test out
- Creates/Updates Standard Operating Procedures
PSI Services LLC (Help Desk Support Lead)
Mar 2017 – Apr 2020
- Provided technical support
- Provided product training to team members
- Updated and fixed solutions in the Knowledge Base articles in Zendesk
PSI Services LLC (Video Review Specialist)
- Reviewed recorded videos of professionals taking their exams/certifications and flagged violations
Technical Support Representative
Provided technical assistance (diagnosis and troubleshooting of IT-related concerns) and effective and timely resolutions for customers’ inquiries
- Sutherland Global Services (Technical Support Representative – Norton)
Jan 2016 – Apr 2016
- Sutherland Global Services (Technical Support Representative – Uverse)
Jan 2013 – Jan 2016
- Concentrix (Technical Support Representative – Linksys by Cisco)
Nov 2008 – Mar 2010
EDUCATION
AMA Computer College, Philippines
2004
Bachelor of Science in Computer Science
SKILLS
PostgreSQL
- pgAdmin
- Active Directory
- WordPress
- Zendesk
- Salesforce
- Remote access tools (fixme, anydesk, teamviewer, rdc)
- Office 365
- Google Docs, Sheets, Drive, Gmail
- Liveperson Chat
