Frances Saliwo - BruntWork

Frances Saliwo


  • Has extensive experience in technical support related to network devices and various internet network issues
  • Has experienced being a Help Desk Support Lead and was in charge of conducting product specific training to both new and existing team members


Achieve Test Prep (Project Support)

May 2020 – Present

  • Audits information provided by researchers and submits final plan to subscribers for potential schools and subjects that they can test out
  • Creates/Updates Standard Operating Procedures

PSI Services LLC (Help Desk Support Lead)

Mar 2017 – Apr 2020

  • Provided technical support
  • Provided product training to team members
  • Updated and fixed solutions in the Knowledge Base articles in Zendesk

PSI Services LLC (Video Review Specialist)

  • Reviewed recorded videos of professionals taking their exams/certifications and flagged violations

Technical Support Representative

Provided technical assistance (diagnosis and troubleshooting of IT-related concerns) and effective and timely resolutions for customers’ inquiries

  • Sutherland Global Services (Technical Support Representative – Norton)

Jan 2016 – Apr 2016

  • Sutherland Global Services (Technical Support Representative – Uverse)

Jan 2013 – Jan 2016

  • Concentrix (Technical Support Representative – Linksys by Cisco)

Nov 2008 – Mar 2010


AMA Computer College, Philippines


Bachelor of Science in Computer Science



  • pgAdmin
  • Active Directory
  • WordPress
  • Zendesk
  • Salesforce
  • Remote access tools (fixme, anydesk, teamviewer, rdc)
  • Office 365
  • Google Docs, Sheets, Drive, Gmail
  • Liveperson Chat