RELEVANT EXPERIENCE
Alorica – United Health Care – Prescription Drug Plan – West Contact Services
Health Advocate
August 2017 – Present
- Serves as a Health Advocate to inquiries concerning elderlys’ Prescription Drug Plan Insurance.
Alorica – Sirius XM Radio West Contact Services
Retention Specialist
September 2013 – September 2017
- Negotiated with customers to renew contracts and retain their business.
Alorica – Sirius XM Radio West Contact Services
Customer Service Representative
June 2012 – September 2013
- Basic troubleshooting
- Assisted customers with their billing concerns
- Upselling
SKILLS
- Written and Verbal communication
- Customer Satisfaction
- Problem Solving
- Time Management
EDUCATION
Olivarez College – Tagaytay
Bachelor of Science in Nursing
2006-2010
