Clarize Ronquillo - BruntWork
virtual assistant outsourcing

Clarize Ronquillo


Manila Shared Services
Customer Service Representative
September 2020 – Present

  • Handles customer calls regarding orders: complaints, info on delays, promo inquiries
  • Serves as an on-call team lead during surges of temporary staffing to cope with spikes in tickets
  • Assists newbies on product knowledge

Accenture Inc. IT Customer Service
November 2011 – January 2020

  • Project Management Officer
    • Requested and processed tools access for all project resources.
    • Created process document for specific process needed within program, project and service management task
    • Collated all documents for non-standard background check of employees.
    • Performed Project Management Officer task
    • Communicated and collaborated with Mobility Team during hiring and training of new hires
    • Attended meetings, sent reports to the Project Manager and collaborated with a knowledge base analyst on tools issue and creation
    • Completed Ad Hoc tasks as needed
    • Reviewed Time & Expense report completion of associates
    • Managed and kept records of all project assets
    • Maintained the project database all the time
  • Team Lead/OIC
    • Sent a weekly progress report to all unit members
    • Managed queue for different shifts
    • Supported all personnel in their day-to-day duties including appraisal, training and development, attendance, individual supervision and discipline
    • Reviewed Time & Expense report every cut-off period
    • Communicated with HR Analyst regarding focus group discussion and performance issues of the agent
    • Trained new hires as needed
    • Audited chat report and CSAT report
    • Created initiatives on process improvement

Telus International
Communications Trainer
July 2009 – August 2011

  • Co–facilitated/Facilitated a 4-week communications training to new hires
  • Created reports and training materials for new hires Monitor and coach agents to improve communication opportunities
  • Attended weekly call calibration with Managers, QAs and Trainers
  • Created initiatives with TNA and facilitates recurrent trainings to agents


  • Great communication and interpersonal skills
  • Excellent organizational and multi-tasking skills
  • Team management
  • Customer Service
  • Legal/Web research
  • Technical Support
  • Training and email management


Philippine Christian University
Bachelor of Law
June 2020

Trinity University of Asia
AB Mass Communication Major in Broadcasting
Class of 2003