Rayamond Parillo - BruntWork
philippines call centre

Rayamond Parillo


  • Over 8 years of IT experience
  • Attended trainings in Information security, ITIL, Service Desk Fundamental
  • Created E-Learning training modules by using Articulate software
  • Experienced working as an IT Support for APAC and SEA Regions



Mammoet (APAC Region IT Support)

Feb 2020 – Present

  • Provides Level 1-2 and escalation support for all IT issues in APAC offices
  • Manages Office 365 Administration and Exchange server
  • Manages OKTA and MFA (MSFT) authentication for all devices


ALE Heavylift Inc. Philippines (SEA Region IT Support Technician)

Mar 2018 – Jan 2020

  • Provided Level 1-2 and escalation support for all IT issues in SEA offices
  • Worked with domain controller and application network servers and VPN solutions (Cisco AnyConnect)
  • Managed Office 365 Administration and Exchange server


WSP Asia Philippines (IT Service Desk Analyst/Desktop Support)

Jul 2017 – Mar 2018

  • Experienced in Windows XP, 7, 8 and 10, Microsoft Active Directory, Microsoft SCCM, Bitlocker and remote and mobile connectivity technologies (VPN, dial-up, broadband, ADSL, cable, fiber broadband, 3G/HSDPA/HSUPA/LTE)


Tata Consultancy Services (System Engineer)

Feb 2014 – Mar 2017

  • Provided support for all IT-related issues or requests
  • Accurately recorded, updated, and documented requests using the CA Service Desk ticket tool


Stream Global International Services (Technical Support Engineer)

Jun 2012 – Jan 2014

  • Provided technical support
  • Diagnosed software-hardware problems
  • Assisted user on configuring accounts in Outlook



Arellano University – Legarda, Manila, Philippines

2006 – 2010

Bachelor of Science in Nursing



  • Windows Server 2008/2012 r2, Active Directory and Exchange Administration experience
  • Cloud services: Citrix, Hyper-V, Azure
  • Strong competency in supporting and troubleshooting O365 MS Office Suite, OS Windows XP/7/8/10, Mac OS, mobile (Android, iOS) and Engineering software (AutoCAD, Bentley)
  • Strong networking troubleshooting skills (VPN, WAN, LAN, WIFI)
  • Dell/HP hardware support experience
  • Backup software (Veeam) and Disaster recovery experienced