CAREER HIGHLIGHTS
- Over 8 years of IT experience
- Attended trainings in Information security, ITIL, Service Desk Fundamental
- Created E-Learning training modules by using Articulate software
- Experienced working as an IT Support for APAC and SEA Regions
RELEVANT EXPERIENCE
Mammoet (APAC Region IT Support)
Feb 2020 – Present
- Provides Level 1-2 and escalation support for all IT issues in APAC offices
- Manages Office 365 Administration and Exchange server
- Manages OKTA and MFA (MSFT) authentication for all devices
ALE Heavylift Inc. Philippines (SEA Region IT Support Technician)
Mar 2018 – Jan 2020
- Provided Level 1-2 and escalation support for all IT issues in SEA offices
- Worked with domain controller and application network servers and VPN solutions (Cisco AnyConnect)
- Managed Office 365 Administration and Exchange server
WSP Asia Philippines (IT Service Desk Analyst/Desktop Support)
Jul 2017 – Mar 2018
- Experienced in Windows XP, 7, 8 and 10, Microsoft Active Directory, Microsoft SCCM, Bitlocker and remote and mobile connectivity technologies (VPN, dial-up, broadband, ADSL, cable, fiber broadband, 3G/HSDPA/HSUPA/LTE)
Tata Consultancy Services (System Engineer)
Feb 2014 – Mar 2017
- Provided support for all IT-related issues or requests
- Accurately recorded, updated, and documented requests using the CA Service Desk ticket tool
Stream Global International Services (Technical Support Engineer)
Jun 2012 – Jan 2014
- Provided technical support
- Diagnosed software-hardware problems
- Assisted user on configuring accounts in Outlook
EDUCATION
Arellano University – Legarda, Manila, Philippines
2006 – 2010
Bachelor of Science in Nursing
SKILLS
- Windows Server 2008/2012 r2, Active Directory and Exchange Administration experience
- Cloud services: Citrix, Hyper-V, Azure
- Strong competency in supporting and troubleshooting O365 MS Office Suite, OS Windows XP/7/8/10, Mac OS, mobile (Android, iOS) and Engineering software (AutoCAD, Bentley)
- Strong networking troubleshooting skills (VPN, WAN, LAN, WIFI)
- Dell/HP hardware support experience
- Backup software (Veeam) and Disaster recovery experienced
