CAREER HIGHLIGHTS
- Worked as a Quality Assurance in the Accounts Payable Customer Support Team
- Handled escalations and supervisor calls
- Provided quality service and support to Vendors and Business Units
RELEVANT EXPERIENCE
Conduent Business Solutions Philippines, Inc. (Accounts Payable Specialist – Quality Assurance)
Sep 2018 – Apr 2019
- Submitted daily, weekly, and monthly quality audit reports
- Responded to escalations and supervisor calls and inquiries from vendors/clients
- Trained new hires
Conduent Business Solutions Philippines, Inc. (Accounts Payable Specialist)
Mar 2018 – Sep 2018
- Produced consolidated financial and/or regulatory reporting from a legal entity perspective for internal and external bodies
- In charge of Avaya monitoring and weekly coaching
- Responded to escalations and supervisory calls
Conduent Business Solutions Philippines, Inc. (Accounts Payable Analyst)
Dec 2016 – Mar 2018
- Provided service to Vendors and Business Units regarding payment inquiries
- Accurately processed and recorded call inquiries and requests via email, telephone, or fax
EDUCATION
Pamantasan ng Lungsod ng Maynila, Manila, Philippines
2011 – 2016
Bachelor of Science in Entrepreneurship
SKILLS
- Navigation of ERPs like Infinium, SAP, and Passport system
- Highly organized