Jhim Floydn G. Castro - BruntWork

Jhim Floydn G. Castro


  • Worked as a Quality Assurance in the Accounts Payable Customer Support Team
  • Handled escalations and supervisor calls
  • Provided quality service and support to Vendors and Business Units 


Conduent Business Solutions Philippines, Inc. (Accounts Payable Specialist – Quality Assurance)

Sep 2018 – Apr 2019

  • Submitted daily, weekly, and monthly quality audit reports
  • Responded to escalations and supervisor calls and inquiries from vendors/clients
  • Trained new hires

Conduent Business Solutions Philippines, Inc. (Accounts Payable Specialist)

Mar 2018 – Sep 2018

  • Produced consolidated financial and/or regulatory reporting from a legal entity perspective for internal and external bodies
  • In charge of Avaya monitoring and weekly coaching
  • Responded to escalations and supervisory calls

Conduent Business Solutions Philippines, Inc. (Accounts Payable Analyst)

Dec 2016 – Mar 2018

  • Provided service to Vendors and Business Units regarding payment inquiries
  • Accurately processed and recorded call inquiries and requests via email, telephone, or fax 


Pamantasan ng Lungsod ng Maynila, Manila, Philippines

2011 – 2016

Bachelor of Science in Entrepreneurship


  • Navigation of ERPs like Infinium, SAP, and Passport system
  • Highly organized