E-Commerce Outsourcing

Save up to 80% on labor costs. Engage with specialized offshore teams and optimize your e-commerce operations. From product listing to customer support, we empower you to focus on sales-centric growth. Discover unparalleled e-commerce solutions with Bruntwork today.

Number 1 For E-Commerce Outsourcing

BruntWork has been featured in Forbes, Business Insider, Bloomberg and Entrepreneur.com is it continue it’s quest to become the largest outsourcing company in the world.

Top Tasks and Roles to Outsource For E-Commerce Retailing

Customer Service and Support:

Handling customer inquiries via email or chat, addressing questions about products, shipping, and policies.
Managing returns and exchanges, ensuring a smooth process for customers wishing to return or exchange items.
Following up on customer feedback and reviews, both positive and negative, to build customer relationships and improve products and services.
Resolving disputes and complaints in a timely and professional manner.
Providing product information and assistance in placing orders.

Order Processing and Inventory Management:

Managing and updating product listings, including descriptions, images, and prices.
Monitoring stock levels and placing orders with suppliers to ensure adequate inventory.
Processing orders, from confirmation to shipping, and ensuring accuracy in order fulfillment.
Coordinating with shipping vendors for timely dispatch and delivery.
Handling inventory-related queries and updates.

Social Media Management and Marketing:

Creating and scheduling posts for platforms like Instagram, Facebook, and Twitter.
Engaging with followers, responding to comments, and fostering a community around your brand.
Running and monitoring ad campaigns to drive traffic and sales.
Analyzing social media metrics to understand the impact of different strategies.
Collaborating with influencers or other brands for promotional activities.

Website Maintenance and Content Creation:

Regularly updating website content to ensure accuracy and freshness.
Writing and publishing blog posts that engage customers and improve SEO.
Optimizing website for SEO, including keyword research and meta-tagging.
Ensuring the website’s user experience is smooth and efficient.
Creating and managing landing pages for marketing campaigns.

Administrative Tasks:

Scheduling appointments, managing your calendar, and organizing your to-do list.
Performing data entry tasks, maintaining customer databases, and managing records.
Preparing reports, presentations, and documents to support business operations.
Managing email correspondence and organizing emails.
Coordinating with other team members and managing small projects.

Email Marketing:

Designing visually appealing and effective newsletters and promotional emails.
Segmenting email lists based on customer behavior and preferences for targeted campaigns.
Analyzing the performance of email campaigns using metrics like open rate and click-through rate.
Creating automated email sequences for new subscribers, abandoned carts, and other customer behaviors.
Staying updated with email marketing trends and best practices.

Financial Tasks:

Maintaining bookkeeping records, tracking expenses, and managing receipts.
Creating, sending, and following up on invoices to ensure timely payments.
Assisting with budget planning, financial forecasting, and expense analysis.
Reconciling bank statements and financial transactions.
Collaborating with accountants or financial advisors for tax preparation and financial compliance.

Research and Data Analysis:

Conducting market research to identify emerging trends, customer needs, and competitive landscape.
Analyzing sales data to gauge product performance, customer preferences, and sales patterns.
Researching potential suppliers, business partners, or new product lines.
Gathering and analyzing customer feedback for product development and improvement.
Utilizing analytics tools to generate insights that inform business decisions.

Experience the power BruntWork outsourcing

$6.50/Hr Sample E-commerce Assistant Role

An experienced BruntWork agent on a rate of USD $6.50 per hour, was successfully matched with our client, a New Zealand based e-commerce retailer, for the following position:

Responsibilities:

Perform data entry tasks to input product information, pricing, and descriptions into our website’s backend system.
Collaborate with the product management team to maintain and update product listings.
Resize and extend product images using generative fill, ensuring they meet our website’s image requirements.
Verify and maintain the accuracy of product data, including specifications and pricing.
Ensure the quality and consistency of product listings and images.
Assist in other data-related tasks as needed.

Experience and Skillset Requirements

Basic knowledge of graphic design, particularly in resizing and extending images.
Strong attention to detail, ensuring data accuracy and image quality.
Proficiency in using data entry software and tools.
Excellent organizational skills and the ability to manage and prioritize multiple tasks.
Strong communication and collaboration skills.
Proactive problem-solving abilities.
A team player with a strong work ethic.

Outsourcing with Heart

At Bruntwork, we’re pioneering the future of e-commerce outsourcing, merging our deep-seated industry expertise with elite offshore talent. As a leading figure in e-commerce outsourcing, Bruntwork ensures you’re linked with the best-fit and thoroughly vetted e-commerce outsourcing providers.

Streamlining Various Sectors through Outsourcing

Administrative & Client Relations

Administrative & Client Relations
Boost your enterprise’s efficiency by offloading administrative and customer care tasks and enjoy cost reductions up to 70%.

Key support services include:

— Data entry
— Client assistance
— Audio-to-text services
— Talent acquisition & HR

Tech
& Web Solutions

Acquire industry-leading tech and web experts for your projects, all while sidestepping the high costs.

Essential tech services comprise:

— Website creation specialists
— E-commerce, CRM & Process Automation managers
— IT infrastructure
— Tech assistance

Promotion & Sales Strategies

Elevate your brand’s reach and impact by partnering with marketing and sales professionals, minus the daunting expenses.

Crucial promotional services encompass:

— Sales agents
— Social media strategists
— Content creators
— Outreach specialists & sales representatives

Financial Management & Record-keeping

Navigate the financial landscape with ease by allocating accounting roles. Achieve impeccable financial organization and realize cost savings.

Key support services include:

Primary financial services entail:

— Financial record maintenance & summaries — Certified accountancy experts — Billing operations (Receivables, Payables) — Financial leadership & planning.

Three Pillars of Bruntwork's E-Commerce Outsourcing

Statistics & Forecasts about Outsourcing Over The Next 10 Years

The e-commerce Business Process Outsourcing (BPO) market is witnessing significant expansion. According to recent market insights, the e-commerce market was valued at USD 2,837.76 billion in 2022. It is anticipated to reach a valuation of USD 3,183.16 billion by 2023. This progression indicates a Compound Annual Growth Rate (CAGR) of 12.2% during this period. The global economic landscape has been affected by the Russia-Ukraine war, which has disrupted the chances of recovery from the COVID-19 pandemic, at least in the short term.

Trusted by Top Companies for all types of Outsourcing

From entrepreneurs to globally listed companies, we’re helping scale & deliver quality labour solutions on time and well below the equivalent cost of hiring locally.

Real World Client Testimonials

Need 50 heads in 14 days? An overhaul of your digital marketing? Data analysts, telemarketers? Hear about the BruntWork experience direct from our clients themselves.