Virtual Assistant for Small Business

Running marketing, accounts, HR and ops for a small business alone kills productivity. With Bruntwork’s skilled Small Business Virtual Assistants, tedious tasks like social media, bookkeeping, calendar management and more are handled reliably for you.

Our teams integrate seamlessly with your tools and systems, freeing you to strategy and grow. We provide dedicated management, strict QA protocols and full transparency too. And since our staff are offshore talent, costs plunge. If doing it all is your small business reality, our Virtual Assistants provide the answer.

#1 Website For Hiring Virtual Assistants for Small Business

4.9 Stars from +2,500 Reviews across Trustpilot, Google Reviews and Glassdoor

Rated 4.6 out of 5

One partner. Talent in 60+ countries.

Global vetted talent network, so you get the right skills, in the right timezone, at the right cost.

60+

Countries

24/7

Timezone coverage

500K+

Talent network

Save Hours a Week on Small Biz Tasks

Our Small Business Virtual Assistants eliminate tedious marketing, bookkeeping, HR and operations tasks – content scheduling, invoice generation, document creation and more.

We customize support around your workflows, leaving you clear to network and grow. With offshore teams, detailed visibility into their work and oversight included, we make outsourced support simple and affordable.

Bookkeeping & Reporting

We categorize expenses, reconcile bank/credit accounts, process payables/receivables and generate financial statements for SMB cashflow clarity while ensuring diligent adherence to fiscal compliance standards.

HR Policy Building & Management

Our HR virtual assistants create company handbooks covering codes of conduct, compensation, evaluation protocols and diversity guidelines while managing talent acquisition, onboarding/offboarding and workplace culture development.

Email & Calendar Handling

We facilitate timely stakeholder communication via expansive email outreach campaigns while accurately scheduling meetings, appointments and deadlines across time zones in Outlook, GSuite or alternative calendaring programs.

Document Creation & Review

Our administrative assistants design, draft and proofread a wide variety of business documents – from branded templates, employee/customer-facing emails and presentations to research reports, how-to guides and website content with thoughtful personalization.

Lead Generation & Management

Utilizing proven prospecting strategies and workflows, we identify and qualify sales opportunities within target demographic segments, seamlessly logging interactions in PipeDrive, HubSpot and other platforms to boost deal conversion rates.

Vendor & Inventory Management

From price/margin optimization to purchase order processing and stock level reconciling, we adeptly manage supplier relationships, purchasing and warehouse functions to strengthen small business supply chain operations.

Event Planning & Management

Our skilled virtual event planners handle logistics across the event lifecycle – strategic visioning, vendor selection, promotion, on-site staffing, attendee communication and post-event analysis for ROI maximization.

Competitor Benchmarking

We thoroughly research rival company product offerings/pricing, marketing messaging, customer feedback, web traffic, social proof validity and reputational standing to reveal competitive intelligence for sharper differentiation.

Social Media Management & Analytics

We handle daily social media upkeep across networks – scheduling branded content, monitoring engagement, responding to followers and analyzing metrics – to build audience awareness and sentiment for SMBs without big marketing budgets.

Why Choose BruntWork Virtual Assistants?

How to Hire a Small Business Virtual Assistant?

Say goodbye to sifting through countless profiles and unverified freelancers on generic platforms.

We simplify the process of offshore staffing, ensuring you’re matched with the ideal virtual assistant for small business tailored to your practice’s unique needs.

Discovery Call

We know that every business is different which is why we take the time to understand your goals and resourcing requirements with a one-on-one Discovery Call, providing consultation and advice on getting the most out of your offshore team.

Candidate Screening and Testing

Based on your requirements, BruntWork’s recruitment team sources and selects for a shortlist of the top qualified candidates. We then perform a technical check of their computer and internet connection, as well as require the candidate to pass standardised English language, logic and numeric aptitude tests.

Client Interview and Testing

Only once we’ve screened and shortlisted the most suitable candidates will we set up a video call for you to interview.

Our entire recruitment process is 100% free with no obligations – we only charge you once agents have started working and for the tracked hours they work

Cultural Awareness Training

We provide a full day training session to ensure awareness of Western communication styles, including working with customers in countries such as in Australia, the US, Canada and the UK.

Timesheet Tracked Hourly Billing

BruntWork’s Client Services Team will track hours and provide you with fortnightly summaries of timesheets for your reference. You are only billed for the hours agents have logged to work.

Admin & Account Management

We tally up the total timesheet hours and send you one simple invoice for the total time worked each month.

Frequently Asked Questions

From entrepreneurs to globally listed companies, we’re helping scale & deliver quality labour solutions on time and well below the equivalent cost of hiring locally.

What tasks can a virtual assistant help a small business with?

Common small business tasks we assist with include bookkeeping, reporting, document drafting, email and calendar management, event planning, competitor research, inventory monitoring and omnichannel content creation.

How knowledgeable are your small business virtual assistants in common tools?

We verify hands-on expertise across platforms like QuickBooks, Xero, Trello, Asana, Slack, Dropbox, G Suite, MailChimp, HubSpot and key social networks prior to matching with clients.

How much oversight do you provide for virtual assistants?

We furnish transparent visibility into activities via recordings/screenshots and monitor all assistant performance, providing support if needed to guarantee responsive, quality outcomes for every client.

Why is BruntWork Considered The Leader in Outsourcing?

Outsourcing has been around for decades, however companies are now finding since Covid-19 that the need to have local staff has diminished significantly. If you are thinking about reducing operational cost in your business and improving efficiency, outsourcing could be perfect for your business. Outsourcing typically relates to the process of hiring your full or part-time employees and the Philippines is considered the leading country for outsourcing with incredibly high rates of education, an amazing, hard working culture and well established infrastructure for remote teams. BruntWork helps small and large companies establish remote teams in record time and has large clients who are ASX and NASDAQ listed (as well as many smaller ones). Let us help you outsource to the Philippines and find the perfect employee to fit your business.

Do I get a Dedicated Virtual Assistant

We can do part time, or we can place full time Virtual Assistants that will work exclusively for you (or part time if you prefer). The assistants are hand-picked for you based on your requirements. For your company, it will be the same person throughout your journey so that you can build rapport and learn the needs of your business

What Are The Key Skills Of Your Virtual Assistants

Great english, hard working attitude, university education and a friendly demeanour are the main qualities we look for. We also ensure they have a quiet space to work in, high spec computer and access to cloud-based technologies.

Virtual assistant services include everything you might possibly dream of. One of the most important qualities we look for is time management skills so we can ensure your tasks are completed quickly with excellent communication skills (both verbal and written). Before we undertake our recruitment process we check knowledge of the tools you use most commonly.

What your VA can do is limited only by your imagination and capacity to train. Some VAs we’ve placed manage calendars and inboxes, undertake research and manage LinkedIn profiles for lead generation. They can create spreadsheets, update, and audit websites, build and optimise online product listings. Our VAs are trained to ensure that communication with your customers is timely and professional. Apart from this, if you have any other need, you can tell them and they make sure to get the work done for you.

Key Benefits Of Hiring A BruntWork Virtual Assistant

There are so many benefits to outsourcing virtual assistants to the Philippines. Firstly Filipinos love virtual assistant work, as it allows them to work from home, avoid the traffic and work a day shift which is the preferred mode of employment in the Philippines. We find that virtual assistants hired by BruntWork report high levels of employee satisfaction and the benefit to you are substantial cost savings that can support your business expansion.

One understated benefit is the mental freedom associated with ceasing tasks that suck your creativity. With this new mental clarify, you can dream up new ideas to help your business expand and run more efficiently.

How long does it take to set up a team?

14 days is the average time it takes for BruntWork to post a job ad, vet candidates, place them through extensive interviews and place them in your team. We take pride in making sure that we get the perfect fit of employees to your business.

Describe your recruitment process?

Our recruitment process is not dissimilar to an on-shore recruitment process except our labour pool is 5x bigger than your labour pool on-shore. The Philippines has over 100m population, so for every role we advertise, expect 5x the number of applicants. But don’t worry, we take care of all the hard work for you, vetting candidates for English, aptitude and skills and surface only those candidates that we expect are going to perform well for you and your company. We’ll ask you to provide a brief with specifics about your business needs, we’ll use that as the basis to surface relevant clients and then we’ll shortlist the best for an interview with you. If you prefer, you can conduct the final interview. For whatever reason if a candidate doesn’t work out, we’ll do the hard work of exiting them and replacing them with a better candidate.

Can I change my dedicated small business assistant if needed?

Absolutely – while unlikely, if any assistant proves less than superb, we promptly replace them with better suited candidates until you have someone exceeding expectations.

How is my company data kept secure with offshore staff?

Assistants access systems exclusively through secure VPN connections behind robust access controls and must pass background checks and sign NDAs to assure bulletproof data privacy.

Do your virtual assistants undergo continuous training on latest best practices?

Yes, we provide regular ongoing education on evolving small business software, productivity tools and techniques so our assistants apply cutting-edge best practices tailored for each client’s niche.

How Do You Maintain Quality?

Our talent acquisition team works checks in with candidates and we have technology to ensure that your employees start work at the designated time and clock off when you require so you don’t pay more. BruntWork screen and interview candidates based on your requirements and choose the perfect candidate suitable for your business. KPIs are something you set up with the hired employee once they are on board.

Can I Hire Virtual Assistants Part-Time?

Yes, we can help you outsource part-time employees for your business or specific campaigns. Our minimum is 20 hours per week.

Can I Provide The Work Hours? Can They Work Overnight?

Yes, candidates will be informed of your business’s preferred work hours. Filipino employees are flexible and can work within the time your business requires. Night shift is a popular working schedule in the Philippines due to the number of US clients that utilise the Philippines for back-office roles so we can certainly place employees in your team to work overnight (and public holidays too with a loading!)

How To Handle Non-Performing Virtual Assistants?

We do it on your behalf. If employee(s) is not performing or reaching your KPIs, let us know and we’ll help performance manage them or terminate and replace them.

How Do I Pay My Offshore Staff?

We bill out of Australia and take care of payroll as part of our service at no extra cost.

Is My Company Data Safe?

Our staff are “work from home” however if you have sensitive data we can implement security measures to make sure your data is private and secure, including remote desktop solutions. We take copies of employees drivers licence, passport or other identifying information so that if something happens, we have full recourse to pursue them for damage that occurs to your business (although this has never happened to us before). We can require an NDA before onboarding based on your preference. We are fully compliant and certified to ISO 27001.

What Do Agents Think About Working for BruntWork's Clients?

Caren Mangaran shares her experience, firsthand.

Real World Client Testimonials

Need 50 heads in 14 days? An overhaul of your digital marketing? Data analysts, telemarketers? Hear about the BruntWork experience direct from our clients themselves.