What are the accounts that BPO companies have in the Philippines?
The Business Process Outsourcing (BPO) industry in the Philippines has been a significant contributor to the country’s economy over the years. With a skilled workforce and a lower cost of doing business, the Philippines has become a top destination for BPO companies from different parts of the world.
BPO companies offer a wide range of services, from customer support to back-office operations, to help businesses reduce costs and increase efficiency. In this article, we will explore the different types of BPO accounts that companies in the Philippines have.
Inbound Calls
Inbound calls are the most common type of BPO account in the Philippines. BPO companies handle various inbound calls related to customer support, product inquiries, technical support, and after-sales support.
Finance and Accounting
One of the most common inbound call accounts is finance and accounting. BPO companies in the Philippines provide finance and accounting services such as accounts payable and receivable, bookkeeping, payroll processing, financial analysis, and tax preparation.
According to a report by the Department of Trade and Industry, the Philippines’ finance and accounting outsourcing market is expected to reach $6 billion by 2022. This is due to the country’s skilled and English-speaking workforce, as well as the government’s support for the BPO industry.
Products and Services
BPO companies also handle inbound calls related to products and services for various industries such as healthcare, telecommunications, and retail. These services include product inquiries, order taking, customer service, and technical support.
According to a report by Outsource Accelerator, the Philippines’ customer service outsourcing market is expected to grow to $16 billion by 2021. This growth is driven by the country’s competitive cost of labor and the high quality of service provided by BPO companies.
Technical Support
BPO companies in the Philippines also offer technical support services for various products and software applications. These services range from basic troubleshooting to complex problem-solving. Technical support accounts require a high level of technical knowledge and expertise, which is why the Philippines’ skilled workforce is well-suited for these accounts.
According to a report by the Contact Center Association of the Philippines (CCAP), the country’s technical support outsourcing market is expected to grow to $12 billion by 2022. This growth is driven by the increasing demand for technical support services from businesses worldwide.
After-Sales
BPO companies provide after-sales services such as order tracking, product returns and exchanges, and warranty claims. After-sales support is crucial for businesses as it helps build customer loyalty and improves their overall customer experience.
Administrative Coordinator
BPO companies in the Philippines also provide administrative support for various tasks such as appointment scheduling, data entry, and travel arrangements. Administrative support accounts require attention to detail and excellent organizational skills, which the Philippines’ workforce is known for.
Outbound Calls
Outbound calls are another type of BPO account in the Philippines. These accounts include lead generation and sales calls.
Lead Generation
BPO companies help businesses generate leads by calling potential customers and promoting products or services. Lead generation accounts require excellent communication skills and a persuasive personality, which the Philippines’ workforce is known for.
Sales Calls
BPO companies also handle outbound sales calls to promote products or services and close deals. Sales calls require a high level of sales skills and expertise, which the Philippines’ workforce is well-suited for.
According to a report by the CCAP, the Philippines’ outbound call center market is expected to grow to $5.5 billion by 2023. This growth is driven by the increasing demand for outbound sales and marketing services from businesses worldwide.
Chat and Email Support
BPO companies in the Philippines also provide chat and email support services for businesses. These services are usually part of the customer service department and handle customer inquiries, product support, and technical support.
Chat support is becoming increasingly popular among businesses as it provides real-time support to customers, improves customer satisfaction, and reduces response times. BPO companies in the Philippines have invested in advanced chat support technologies and software to provide fast and efficient service to their clients.
Email support is another type of BPO account that is in high demand. BPO companies handle various emails related to customer inquiries, product support, and technical support. Email support accounts require excellent written communication skills, attention to detail, and the ability to manage multiple tasks simultaneously.
Back Office
Back office accounts refer to the non-customer-facing operations of a business. BPO companies in the Philippines provide back-office services such as data entry, data processing, content moderation, and social media management.
Data Entry
BPO companies in the Philippines offer data entry services, including data cleansing, data mining, and data extraction. These services require a high level of accuracy and attention to detail, which the Philippines’ workforce is known for.
Data Processing
BPO companies also provide data processing services, including document scanning, data indexing, and data verification. These services require advanced technology and software, which BPO companies in the Philippines have invested in to provide high-quality services to their clients.
Content Moderation
Content moderation is another type of back-office account that BPO companies in the Philippines handle. Content moderation involves monitoring online platforms and social media for inappropriate content and ensuring that it meets the platform’s community standards.
Social Media Management
BPO companies in the Philippines also provide social media management services for businesses. Social media management includes creating and scheduling posts, monitoring social media activity, and engaging with customers on social media platforms.
Retail BPO Account
The retail industry is one of the fastest-growing industries in the Philippines, with a market size of over $100 billion. BPO companies in the Philippines provide retail BPO accounts such as e-commerce support, order processing, and customer service.
E-commerce Support
BPO companies offer e-commerce support services for businesses, including order processing, inventory management, and customer service. E-commerce support accounts require advanced technology and software, which BPO companies in the Philippines have invested in to provide high-quality services to their clients.
Order Processing
BPO companies in the Philippines also handle order processing for various industries such as retail, healthcare, and telecommunications. Order processing includes verifying orders, processing payments, and scheduling deliveries.
Customer Service
Customer service is another type of retail BPO account that BPO companies in the Philippines handle. Customer service accounts include handling customer inquiries, resolving issues, and providing after-sales support.
Conclusion
The BPO industry in the Philippines offers a wide range of accounts for businesses worldwide. From inbound and outbound calls to back-office operations, BPO companies in the Philippines provide high-quality services that help businesses reduce costs and increase efficiency.
The Philippines’ skilled workforce, competitive cost of labor, and government support have made it a top destination for BPO companies worldwide. As the BPO industry continues to grow in the Philippines, it is expected to contribute significantly to the country’s economy and provide job opportunities for its citizens.
Jasmine Reyes Santos
With years of experience in outsourcing and BPO, Jasmine Reyes Santos brings a unique perspective to her role as head writer at Bruntwork. Her insights into digital marketing have helped her craft compelling content that resonates with readers.
