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Outsource Anything

BruntWork makes it easy for companies to outsource their most important roles to a distributed workforce who can perform these tasks virtually, in any language, anywhere in the world. For whatever matters most, let us help you find incredible candidates for your business with BruntWork. 

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BruntWork Is The Leading Outsourcing Firm

BruntWork is often featured in the news as it continues its quest to become the largest outsourcing company in the world. Read about us below. 

‘leading ‘remote only’ outsourcing company’
‘cost-effective and scalable teams’
‘riding the remote work wave’
‘hybrid work is here to stay’
‘181% increase in revenue’
'a leading outsourcing firm'

The BruntWork Advantage

adv_1

No lock in contracts.

adv_2

$ No set up fees
(recruiting is free).

adv_3

Free to change your staff
if you need to.

adv_4

Only pay an hourly rate which includes computer, internet and all fees.

adv_5

24/7 operation
(we can handle global businesses).

adv_6

Agents can work from a minimum
of 20 hours per week.

BruntWork gives you top talent

Caren Mangaran shares her experience, firsthand.

Play Video about BruntWork Testimonials

Outsource Any Job To BruntWork

Outsourcing to BruntWork offers an array of advantages for businesses aiming to boost productivity and profitability. As noted by BruntWork's CEO, Winston Ong, outsourcing is more than just a cost-cutting measure; it encompasses various employment solutions such as offshore staffing, remote work, call centers, and virtual assistants. One of the significant benefits of outsourcing, especially overseas, is the substantial savings it offers due to lower wages in other countries. Furthermore, Business Process Outsourcing (BPO) allows companies to streamline their operations, maximize efficiency, and minimize costs, which is essential in today’s highly competitive business environment. Outsourcing also enables businesses to access the expertise of external service providers, which frees up internal resources to be focused on core competencies and activities that drive growth.
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Contact Us Today

How to Hire an Agent with BruntWork?

At BruntWork, our goal is to make outsourcing easy.
Forget wading through pages of spam and unqualified freelancers on UpWork and other freelancing platforms.
We take the guesswork out of offshore staffing with a bespoke process to find you the right agents to work with your business.
1
Discovery Call

We know that every business is different which is why we take the time to understand your goals and resourcing requirements with a one-on-one Discovery Call, providing consultation and advice on getting the most out of your offshore team.

2
Candidate Screening and Testing

Based on your requirements, BruntWork’s recruitment team sources and selects for a shortlist of the top qualified candidates. We then perform a technical check of their computer and internet connection, as well as require the candidate to pass standardised English language, logic and numeric aptitude tests.

3
Client Interview and Testing

Only once we’ve screened and shortlisted the most suitable candidates will we set up a video call for you to interview.

Our entire recruitment process is 100% free with no obligations – we only charge you once agents have started working and for the tracked hours they work

4
Cultural Awareness Training

We provide a full day training session to ensure awareness of Western communication styles, including working with customers in countries such as in Australia, the US, Canada and the UK.

5
Timesheet Tracked Hourly Billing

BruntWork’s Client Services Team will track hours and provide you with fortnightly summaries of timesheets for your reference. You are only billed for the hours agents have logged to work.

6
Admin & Account Management

We tally up the total timesheet hours and send you one simple invoice for the total time worked each month.

What Success Looks Like

Hear from our clients themselves

Anthony Spon-Smith, Chief Executive Officer

Coco Republic

"Coco Republic offers beautifully crafted furniture to clients globally. As a multi-jurisdictional retailer, outstanding service to our clients is at the heart of everything we do. We approached BruntWork primarily for customer support and they have been outstanding at finding the best recruits to operate around the clock, at the lowest cost possible with speed unparalleled in the industry."

Manal Iqbal, Chief Executive Officer

Buddy Bet

Buddy Bet is a 'world first' social network where you can bet on almost anything. From sports to entertainment and the downright ridiculous, you can bet on almost anything with Buddybet. "Bruntwork has been instrumental in helping us build a strong, remote, global workforce to achieve success. We have thrown several tasks at them and they have delivered constantly. We highly recommend their services."

Shanya Suppasiritad, Chief Executive Officer

RNTR

Elevate your look with Rntr.'s curated selection and hit refresh whenever you choose. "BruntWork's team has allowed us to scale our digital campaigns far more quickly and cost-effectively than local agencies. They have been the perfect solution for us as an early stage startup - they were quick to move and implement to test new campaigns, allowing us to learn quick and pivot if we need to. "

Reviews: 4.6 Stars from 223 Reviews across Google Reviews and Glassdoor

★★★★★ 4.6/5

Helping businesses scale up rapidly

Grocery Chain quadruples their customer support team in 30 days

BruntWork scaled Harris Farm's support team to 50 heads to handle overflow support tickets .
How did we do it?

Frequently Asked Questions about Bruntwork's Outsourcing Services

From entrepreneurs to globally listed companies, we’re helping scale & deliver quality labour solutions on time and well below the equivalent cost of hiring locally.

 
Why is BruntWork Considered The Leader in Outsourcing?

Outsourcing has been around for decades, however companies are now finding in a high inflation, low growth environment that outsourcing is the key to sustaining and growing profits. If you are thinking about reducing operational cost in your business and improving efficiency, outsourcing could be perfect for your business. Outsourcing typically relates to the process of hiring your full or part-time agents offshore.  The Philippines and Colombia are both considered leading countries for outsourcing with incredibly high rates of education, amazing, hard working cultures and well established infrastructure for remote teams. BruntWork helps small and large companies establish remote teams in record time and has large clients who are listed (as well as many smaller ones). Let us help you outsource to the Philippines, Colombia and beyond and find the perfect employee to fit your business.

How Quickly Can I Be Up & Running?

BruntWork has scaled 30 agent teams in 14 days. Whilst it depends on the specific role, most clients are up and running in 5-10 days.

What Are The Key Skills Of Your Agents?

Great english, hard working attitude, university education and a friendly demeanour are the main qualities we look for. We also ensure they have a quiet space to work in, high spec computer and access to cloud-based technologies.

Outsourcing services include everything you might possibly dream of. One of the most important qualities we look for is time management skills so we can ensure your tasks are completed quickly with excellent communication skills (both verbal and written). Before we undertake our recruitment process we check knowledge of the tools you use most commonly.

What your outsourced agent can do is limited only by your imagination and capacity to train. Some agents we’ve placed manage calendars and inboxes, undertake research and manage LinkedIn profiles for lead generation, customer support, telemarketing & more. They can create spreadsheets, update, and audit websites, build and optimise online product listings. Our agents are trained to ensure that communication with your customers is timely and professional. Apart from this, if you have any other need, you can tell them and they make sure to get the work done for you.

Key Benefits Of Hiring A BruntWork Outsourced Agent

There are so many benefits to outsourcing agents to offshore to countries like the Philippines, Colombia and beyond. Firstly Filipinos and Colombians love working for foreign companies, as it allows them to work from home, avoid the traffic and work a day shift which is the preferred mode of employment in both the Philippines and Colombia. We find that virtual assistants hired by BruntWork report high levels of employee satisfaction and the benefit to you are substantial cost savings that can support your business expansion. 

One understated benefit is the mental freedom associated with ceasing tasks that suck your creativity. With this new mental clarify, you can dream up new ideas to help your business expand and run more efficiently. 

How Long Does It Take To Set Up A Team?

14 days is the average time it takes for BruntWork to post a job ad, vet candidates, place them through extensive interviews and place them in your team. We take pride in making sure that we get the perfect fit of agents to your business.

Describe Your Recruitment Process?

Our recruitment process is not dissimilar to an on-shore recruitment process except our labour pool is 5x bigger than your labour pool on-shore. Together, the Philippines and Colombia have over 150m population, so for every role we advertise, expect 10x the number of applicants. But don’t worry, we take care of all the hard work for you, vetting candidates for English & Spanish, aptitude and skills and surface only those candidates that we expect are going to perform well for you and your company. We’ll ask you to provide a brief with specifics about your business needs, we’ll use that as the basis to surface relevant clients and then we’ll shortlist the best for an interview with you. If you prefer, you can conduct the final interview. For whatever reason if a candidate doesn’t work out, we’ll do the hard work of exiting them and replacing them with a better candidate.

How Do You Maintain Quality?

Our talent acquisition team works checks in with candidates and we have technology to ensure that your employees start work at the designated time and clock off when you require so you don’t pay more. BruntWork screen and interview candidates based on your requirements and choose the perfect candidate suitable for your business. KPIs are something you set up with the hired employee once they are on board.

Can I Hire Employees Part-Time?

Yes, we can help you outsource part-time employees for your business or specific campaigns. Our minimum is 20 hours per week.

Can I Provide The Work Hours? Can They Work Overnight?

Yes, candidates will be informed of your business’s preferred work hours. Filipino employees are flexible and can work within the time your business requires. Night shift is a popular working schedule in the Philippines due to the number of US clients that utilise the Philippines for back-office roles so we can certainly place employees in your team to work overnight (and public holidays too with a loading!)

How To Handle Non-Performing Agents?

We do it on your behalf. If employee(s) is not performing or reaching your KPIs, let us know and we’ll help performance manage them or terminate and replace them.

How Do I Pay My Offshore Staff?

We bill out of Australia and take care of payroll as part of our service at no extra cost.

Is My Company Data Safe

Our staff are “work from home” however if you have sensitive data we can implement security measures to make sure your data is private and secure, including remote desktop solutions. We take copies of employees drivers licence, passport or other identifying information so that if something happens, we have full recourse to pursue them for damage that occurs to your business (although this has never happened to us before). We can require an NDA before onboarding based on your preference. We are fully compliant and certified to ISO 27001.

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What Do Agents Think About Working for BruntWork's Clients?

Caren Mangaran shares her experience, firsthand.

Outsourcing With Heart

We’re experts at building cost-effective and scalable operational teams for businesses wanting to grow fast and effectively. Since 2010 we’ve recruited and trained hundreds of staff to work in The Philippines on behalf of our clients.

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Specialist teams deployed in record time


We've deployed specialist teams across most operational functions including Telesales for both inbound and outbound campaigns. Multi-Channel Customer Support, Data and Analytics, Digital Marketing, Digital Content Production, and Web & App Design.

Controversial Benefits of Outsourcing


Outsourcing to the Philippines is one of the most popular destinations for this cost saving activity due to its low cost of labor and English-speaking workforce. However, there are also a number of controversial benefits to outsourcing to the Philippines.
Notwithstanding the debate about whether outsourcing is the way to turn for businesses looking to maximize profits, many are turning to outsourcing as a solution to rising labor costs and the great resignation.

Outsourcing Results In Lower Costs


The clear-cut benefit of outsourcing is cost savings. Business owners can accomplish tasks at a lower cost and often with higher quality. Workers from countries like the Philippines can do the work required at a fraction of the cost. This is due to the wage disparity between Western and Asian countries. The services are of high quality, ensuring business owners that lower costs do not translate to inferior quality.

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Statistics & Forecasts about Outsourcing Over The Next 10 Years

BruntWork is excited about the future. Post pandemic and with remote work now commonplace, outsourcing is booming. The global outsourcing industry revenue has been unsteady over the past few years. According to Statista [2], the global revenue of business process outsourcing and information technology outsourcing was around 92.5 billion U.S. dollars in 2019. However, post pandemic and according to a study by Grand View Research Inc. [3], the global business process outsourcing market was valued at USD 261.9 billion in 2022 and is projected to reach USD 525.2 billion by 2030, registering a CAGR of 9.1% from 2022 to 2030. [7][8]. Deloitte projects that the global outsourcing market will reach $10 trillion by 2022 and international outsourcing and remote services are projected to reach $19.5 billion by 2025. BruntWork continues triple figure growth rates with no end in sight. 

Achieve all your outsourcing goals with BruntWork

From entrepreneurs to globally listed companies, we’re helping scale & deliver quality labour solutions on time and well below the equivalent cost of hiring locally.

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