RELEVANT EXPERIENCE Manila Shared Services Customer Service Representative September 2020 – Present Handles customer calls regarding orders: complaints, info on delays, promo inquiries Serves as an on-call team lead during surges of temporary staffing to cope with spikes in tickets Assists newbies on product knowledge Accenture Inc. IT Customer Service November 2011 – January 2020 …
RELEVANT EXPERIENCE Alorica – United Health Care – Prescription Drug Plan – West Contact Services Health Advocate August 2017 – Present Serves as a Health Advocate to inquiries concerning elderlys’ Prescription Drug Plan Insurance. Alorica – Sirius XM Radio West Contact Services Retention Specialist September 2013 – September 2017 Negotiated with customers to renew contracts …
RELEVANT EXPERIENCE Millennium1 Solutions Real Time Analyst July 2016 – Present Updates and processes data for real-time performance analysis. Obtains quantifiable performance figures (i.e. call volume, AHT, running service level) in order to make critical recommendations to address account performance issues. Manages and monitors the queue for the Operations account against the attainment of passing …
Ervan specialises in investigating and troubleshooting network issues across her company of more than 10,000 employees. She monitors and maintains computer systems and networks for all roles in her assigned department. She promptly responds to service issues and requests.
Frances has extensive experience in technical support related to network devices and various internet network issues. He has experienced being a Help Desk Support Lead and was in charge of conducting product specific training to both new and existing team members
I am a web developer specializing in Java technologies with 6 years of work in web applications analysis, design, development, testing and deployment. I use Spring, Apache Tomcat, JDBC, Oracle, MySql and other Opensource APIs mostly in my work.
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