Welcome to
Client Onboarding
Agenda
Timesheet
Invoicing
Staff Replacement and Termination
Client Portal
Schedules, Holidays & Extra Hours
Pay Changes, Commissions & Bonuses
Getting Started
on Your First Day
Schedule
- Review staff schedule
- CSM sent the following:
- Onboarding email
- Calendar Placeholder
- Onboarding invite
- Staff will send a Ready to Work email
Equipment & Access To Tools
Please let us know if we need to arrange any equipment or install tools before your agents start.
Training Materials / Pre-Reading Materials
Please share any training materials needed before the staff starts.
BruntWork’s Role
Managing the Backend,
Supporting Your Success
BruntWork’s
Core Support
- Billing and Payroll
- Management Staff
- Support Recruitment
& Onboarding
What We Do
Not Manage
- Staff Performance
- Training Daily
- Task Management
Setting Up Your
Offshore Team for Success
Training & Development
Even the best talent needs guidance on your specific workflows.
Ensure your staff understands your business processes and key objectives.
Performance Management
Treat your BruntWork team member/s like an extension of your local staff.
A True Extension of Your Team
Please share any training materials needed before the staff starts.
Timesheet and Billing
Timesheet
No Work, No Pay Policy
They will make themselves available on their work schedule
Timesheet summary are emailed every cutoff (15th and 30th) for visibility
Billing
Monthly billing
Email statement sent before 7th of the following month
Autopay is encouraged
Services are suspended when invoice becomes more than 17 days past due
Client Portal
BruntWork Client Portal
- Dashboard
- Team
- Invoices
- Timesheets
- Leave
- Perks
Preparation,
Technology, and Support
Preparation,
Technology,
and Support
Work From Home Preparation
Staff has their own equipment, internet and power with backup
Staff has dedicated workspace
Paid tools, applications, softphones must be provided by the client
24/7 IT Support
BW has its own internal IT team to assist on software and navigation needs of staff
Issue with client tools and applications must be referred to the tool’s specific tech support
New Hire Orientation
New Hire Orientation (NHO) training program equips our representatives with the skills they need, offers exposure to new tools, and enhances their proficiency in remote work operations
BruntWork Offerings
Basecamp
Free collaboration tool
- Message Board
- To-do List
- Docs and Files
- Card Table
Workforce Management
Client with at least 10 staff
Leave monitoring
Productivity analysis based on client data
BruntWork AI
Organizes inboxes and drafts replies in your style.
Provides actionable meeting notes.
Automates scheduling and removes spam clutter.
Newsletter
Coming Soon
Holidays, Leaves
& Extra Hours
Holiday Schedule
Agent will follow client holiday schedule.
Holidays are unpaid unless considered paid by clients.
You can request them to work on specific holiday, as needed.
Leaves
We typically do not offer paid leave, but are open to adjusting this policy as per your specifications.
Extra Hours
If available, our agents may render extra hours.
Extra hours must have your permission in order for them to get paid.
Extra hours rate is the agent’s rate per hour in the agreement.
Pay Changes,
Commissions
& Bonuses
Contractual Annual Pay Increase
An annual 5% increase in agent fees and security deposit is initiated on your contract’s anniversary.
You have the option to provide more than 5% of annual increase.
Client-Initiated Pay Increase
Pay changes should be discussed to the Client Success Manager first.
Commission and Bonuses
Bonus, commission, incentive can be submitted via Client Portal.
Our Agents receive 100% of the submitted bonus.
Parting Ways
Cancellation of Services
To cancel services with your agent/s, you need to give us 30-day written notice.
If 30-day termination notice is provided, your security deposit is utilized against any outstanding invoices.
Substitution
Agents under a probationary period (<90 days) can be replaced at any time.
After 90 days, a 14-day notice is required for agent replacement.
If you’ll be terminating an agent without replacing, the 30-day notice period applies.
Deposit Application or Forfeiture
When replacing the agent, the security deposit will be applied to the replacement.
Failure to provide a termination notice results to the forfeiture of the security deposit.
Loyalty, Retention & Growth
Recognition
We recognize outstanding staff performances within Bruntwork community
- Kudos post
- Raffle Winner
- Company-wide recognition
Leave and Holiday Benefits
After 90 days, think about accruing 1 day of annual leave per month to reduce churn and absences.
At 180 days in, we recommend offering paid local public holidays (in your country).
HMO for Dependents
Health and well-being is a priority.
We partnered with comprehensive healthcare companies.
Top-up payment for maximum coverage ($2,600 per illness per year).
Global Talent Pool
We are currently hiring from these regions
BruntWork provides work-from-home opportunities across every industry and
job type.
We currently have agents in 23 countries, who speak different languages such as English, Spanish, Portuguese among others.
BruntWork provides work-from-home opportunities across every industry and
job type.
We currently have agents in 23 countries, who speak different languages such as English, Spanish, Portuguese among others.
What Clients Are Saying About Us
